Jamba — Restaurant in Minnetonka

Today at 3:15 I ordered a pink star with whey protein, and the new dragon fruit smoothie for $19.10. When I waited 10 minutes for my smoothies, I got a non-blended pink star smoothie without whey protein and a dragon fruit smoothie bowl. Completely what I did not order, and when I asked for the original smoothie because thats what I ordered, one of the girls caught an attitude and said we dont serve that. Then when her co-worker stepped in and said thats what you ordered I corrected both of them by telling them that its the new smoothie that you just started offering. Then they remade it and completely made the incorrect smoothie. (See photo for detail), the bowl has the correct smoothie, dragon fruit being purple, but you can clearly tell that the smoothie we were given as a replacement is orange and tastes like mango. Then talking to the manager he insisted on remaking it for a third time. While this was happening I noticed one of the girls laughing at me because of the inconvenience because shes the one that remade it (I believe was made incorrectly again intentionally), (white, blonde hair, and braces). Completely unprofessional and unacceptable behavior to be in the...

Poor customer service from the girl who made my drinks. Didn’t listen to me, wasn’t helpful, and was condescending for someone who was so wrong.

She didn’t give me a refund when I told her I ordered 1 mango drink not 3. Instead, she just stood there and read the recipe back to me as if I’m wrong and the recipe is correct. Could’ve returned the extra two but she didn’t want to. She also made my matcha drink incorrectly. When I mentioned that something might be missing in the drink because it looks off, she said, “No? It’s always been made like that.”

This was the second time she’s made it wrong for me, so I wanted to bring something up but was met with push back. I’ve had this drink multiple times, so I know what it’s suppose to look and taste like (blended, thick, somewhat sweet). What she gave me was watery,...

I got a “matcha green tea blast” blended drink from here, and it was terrible! I thought nothing of it because there were a lot of new hires that day and I asked them to make another beverage. However, the manager asked me if I’d like less matcha since matcha itself is strong. I agreed, thinking it would taste better. I was wrong. It was still very pungent and had no taste of vanilla in it at all. I went to the caribou instead to get my matcha. Then I went to the mall again a few months later and ordered the same beverage. It tasted NOTHING like the beverage I had when I first ordered at this location. The recent beverage a lovely lady made for me tasted exactly how it does when I normally get it at other Jamba...