Dunkin' — Restaurant in Miramar

If I could leave zero stars I would. I recently started coming to this location. I always do a mobile order, pick up in drive thru. Every time I come my hot tea is not stirred. Monday 10/30/23 I came and the lady at the window argued with me when she went to hand me a second cup and I told her it wasn't mine, the name on my order is Antoinette G. The name on that cup was Antoinette W. It wasn't until I pointed out that the last initial was different that she realized I wad right. Then I got all the way to work to realize I didn't even get my food I got the other Antoinette.

Today I went to the speaker and asked them to please stir my tea. My tea is a large black tea with almond milk and 10 sugars. I know when it isn't sirred because the bottom of the cup is cold from the almond milk. That's how the cup was when she handed it to me. I asked for a straw to stir it. As soon as I put the straw to the bottom I could feel all the sugar. So I told the lady at the window to make them aware, like hello I'm in the drive thru obviously I would like my drink ready to drink. The manager who was standing at the window as well jumps in insisting the tea was stirred. I explained how I know it wasn't stirred and she insisted that I was incorrect. After trying to explain to her yet again and again I finally got tired of arguing with her and said "I cannot believe your arguing with a customer. I will not be ever coming back to your location again." To which she replied "ok" in the middle of me speaking. The finish of my statement was "and I'll be calling corporate to discuss this" once again she replied "okay."

I cannot find the corporate number right now while driving so I'm starting here. I hope that manager can learn to lead a better example for her employees. Considering I've worked for dunkin, from decorating donuts to store manager and even training franchisees, i know it is incredibly unprofessional and not dunkin...

I have only had good experiences at this location since I started coming here a month ago because of terrible service at the Dunkin on Miami Gardens and 67th ave which is closer to me.

I was disapointed to see 1 star reviews for this location that were very similar to the service I received at the other Dunkin location.

I know everyone isn't always going to be happy or have a 5star review. But.....That burnt bagel should have never been served like that.

I believe this location has potential and I hope management is reading the reviews and making the needed corrections.

My experience with this location.

Service * Friendly, they greet you and thank you for coming. employees actually look like they like their jobs or at least grateful for them. SERVICE WITH A SMILE. Very Pleasant.

Food * always made just right. They have no issues with giving me the chocolate syrup for my iced coffee separately. From day one. NO FUSS NO HASSEL. The other Dunkin wouldn't do it and were rude about it.

AND since I practically go every day, I dont even need to ask for the syrup separately. They already know my name and make my order how they know I like it.

We as consumers have options and voices. We do not need to put up with crapy food or service.

So, so happy at my new Dunkin location, I hope they...

If I could give less than 1 star I would. Just dealt with the most rude impatient incompetent woman I have ever come across. I asked for an iced latte with a shot of coconut and she hands me a drink with sugar mistakes happen I totally understand I tell her this has sugar and I don’t want sugar and she has the other employee add MORE sugar I tell her no sugar and she keeps saying it has it and threw a fit and started giving me attitude and walked away without listening to me and making me another latte with sugar. She spoke and understood English but did not want to take one second of her day to LISTEN to what I was saying. Mind you it’s 11am there’s no cars behind me and my order is one simple iced latte. Another employee had to intervene to whom I explained how I wanted my drink. I took whatever they gave me but I will never go back there again. She didn’t give me a receipt so I don’t have the name of the employee but she was a Latin lady with glasses who is in serious need of training and an attitude check. She needs to get fired before she destroys the reputation of this business.

Edit: seems like other reviews are also complaining about the same employee at the drive thru and management/ownership has done...