Chili's Grill & Bar — Restaurant in Mission Viejo

I am a frequent customer at Chili’s in Mission Viejo and have consistently received excellent food and service, whether dining in or ordering takeout. Typically, I pick up my orders myself, but today I decided to have my meal delivered as I was home sick with the flu. I placed my order directly through Chili’s, and it was assigned to DoorDash for delivery.

Shortly after receiving a text that my order was being picked up, I immediately received another message stating that my order had been canceled and that I needed to contact Chili’s. Concerned, I called the restaurant and spoke with Geraldo, the manager. He was extremely empathetic, which I deeply appreciated, especially since I had already paid a substantial amount for food I never received. Geraldo confirmed that my order had indeed been picked up and, from his end, there was no indication of a cancellation. He apologized for the confusion and advised me to reach out to DoorDash to request a refund.

When I contacted DoorDash, the first representative informed me that the cancellation was marked as a "duplicate order," which was not accurate. I explained that my order was neither duplicated nor returned to Chili’s—it was picked up by the driver and never delivered. After placing me on hold to follow up with Chili’s, the call was unfortunately disconnected, and despite having my contact information, the agent never called back.

I then called DoorDash again and spoke with Jared, who, like Geraldo, was very understanding of the situation. Jared assured me he would initiate the refund process and recommended that I inform Chili’s as well. After speaking with him, I contacted Geraldo again to update him. Once more, Geraldo was kind and apologetic, and he generously offered to remake my entire order.

When I arrived at the restaurant, Geraldo even came out to personally greet me and introduce himself as my son picked up the food. His outstanding customer service and genuine care for my experience truly made my evening.

Geraldo, thank you again for going above and beyond to ensure I was taken care of. Your kindness and professionalism made all the difference, and it’s the reason I’ll continue to be a loyal...

Very disappointed in this place. After a stressful week @work, my husband & I decided we deserved a night out. We agreed on trying this place out for a first time. HORRIBLE MISTAKE. We walked in the hostess asked us if we wanted to sit in the bar. My husband said no a booth please. We sat down and waited about 15-20 minutes For the waiter to come and greet us. By this time we already knew what we wanted to have so we ordered our drinks,appetizer and our entries. The waiter came back and left our drinks and this was the last that we saw of him. Food was delivered fast about 10 minutes after never again did he come to check if the food was OK or if we needed more drinks. Half way through our food we were a little disappointed so we decided to leave at that moment I used the tablet on the table to pay our bill I am sure they noticed because multiple employees passed by our table and never said a word to us. On the way out we were ignored as well no goodbye or have a goodnight. Super disappointed! We are never coming back here again. Don't know why we were treated this way. The waitress on the other side didn't check in either I know it may not have been her section but our table was in between 2 she was helping. I understand everyone is stressed out right now , everyone is short staffed, but we weren't asking for much just a simple hi and bye would have been fine or an is everything okay with the order? Thanks for...

Sadly, what looked like a fun and promising night with my guests turned into a horrible dinner. We arrived at 8 PM and the place was packed. First, the hostess told us it would be a 45-minute wait for a table, but we ended up getting seated in about 20 minutes with a table for 9 people. So far, so good.

Our server was friendly, we ordered drinks, and things were moving along nicely for the first 15 minutes. But then, after about 20 more minutes, only one plate came out—out of the seven we ordered. Five minutes later, another plate arrived, and then each plate kept coming out every 5 to 10 minutes after that.

We had hoped to all eat together, so this was already frustrating. Long story short, we gave up and started eating because the food was getting cold. The last person at our table got their food one hour—yes, a full hour—after the first plate was served.

I spent $200 on a terrible experience. I don’t recommend this place if you’re coming with a large group on a busy night. If they can’t handle 9 people properly, I don’t even want to imagine how they’d do with a bigger party—or maybe we just...