Sarku Japan — Restaurant in Mission Viejo

I have been coming here for years. The food is always amazing quality. I wish I could say the same about customer service. When I asked for a soda refill the employee was about to give it to me when the owner decided to interject very rudely might I add and say only one refill. Never have I had a refill be an issue. When I asked where it states only one refill he said "too bad that's the rule!" Everyone has the right to manage their business as they see fit. No issue there. Despite never hearing this before, I had no issue with his policy. It's not what you say but how you say things. After over a decade of visiting this establishment, this man lost a loyal customer. There is no need to snap at a customer for policy. It takes nothing to be kind. There are plenty of other food options in the food court. Hopefully this reviews makes him reconsider how he speaks...

I’ve been coming to this location genuinely since I was a kid. I get one thing and one thing only the chicken teriyaki. And I still love it. Now being 23 it’s still my favorite thing to eat. Teriyaki no veggies extra chicken would be my death row meal. I love this place with all my heart. The chefs and staff are hardworking and they may not talk to me much, but I owe them my life. If I possibly to become a millionaire, I would promptly donate $50,000+ to each employee who’s kept me feed all these years. I’ve had many teriyaki chicken in my life, and for some reason, Sarku stands above. I wrote this while eating my Sarku. Long live Sarku

The only reason they have one star from me is because it’s required. Sarku stood out. Moving from Ga I thought I found a touch of home, 2,000 miles away. I did BUT this one is different. Not the gem you thought you’d want to find. They have horrible customer service, women & men, no matter what age. I work at the mall and I never had to write a review for a food establishment until today. I’ve had plenty of interactions to know better between someone having a bad day and plain out horrible customer service. Time after time. You try to ask a question anbout your food and you get ignored!!! By the person making your food?! NEVER AGAIN until I get...