KFC — Restaurant in Missoula

I have lived in the Missoula area my entire life and have never been treated with so much disrespect from establishment. It started by going through the drive thou we were ordering the $5 famous bowl combo with upgraded $2.00 large drink and side plus a $5 chicken pot pie with upgraded $2.00 large drink and side. While my husband was ordering he made it very clear that the sign was telling him to just add $2.00 more. This simple math makes the total of our order $14.00. Like any average customer we questioned our order at the window since no time to speak at the intercom. We were greeted by a worker not in uniform that stated pricing had gone up. We insisted that the sign stated on price and since this this false advertising and misleading the customer into thinking they were getting something for less.

This very rude drive thru representative, (ponytail, glasses, black shirt) just stated the total would be $16.08 which I still cannot figure out wher this number came from. Since your establishment has signs that conflict with pricing all over. Once again if the representative wasn’t lying the total for the up size should have been some where between $2.19-2.50. Still making the order no more than $15.00 dollars. We asked to speak with a manger and were immediately told none was on site and they would have to park and call management. Since none of the staff at the ability to do a $2.08 discount. We stated that we needed to talk to someone now about the matter. The representative then stated she had the right to refused anyone service, apparently it is not ok to question any type of pricing at this establishment. Maybe it was the stress of answering questions was too much for her which means maybe the position is not correct.

Since the drive thru we couldn’t get any answers we went into the lobby. Where once again we were confronted with poorly trained staff. This gentalman just continued to point at the sign upgrade behind him. The. When I pointed out the pricing of the two signs to his left (showing 2.00 upgrade) he just pretended that didn’t exist and proceeded to state we can refuse service to anyone. So it’s ok to refuse someone serivce for questioning your posted pricing? That’s a first for both me and my husband. My husband is type one diabetic so they are lucky we didn’t need they food right then and there. This matter could have become a lot worse needing medical attention. Also this establishment needs to post no service signs. We were not cursing at any of the staff. Merely requesting information of how to contact management, if you review your cameras that same rude drive thru server comes out with a blank priece of paper. I ask for email, phone, address of the main management of this store. She then says ok and runs off into the back supposedly to get this information. All the staff at this time will not speak to us or give any type of information about management. I believe I finally got the name Mike will be in the morning?

I normally come to this establishment prior five in the afternoon and never received this type of service. It was disrespectful and uncalled for and needs to be reviewed and thought out by management. As a consumer I have every right to question your establishment pricing especially when your signs state what I am saying. For all I know your cashier is scamming the system and trying to make extra cash by taking the excess she has quoted the customer. That is why pricing is so important. I have some video of the incident along with a picture of the $2.00 upgrade fee. Still can’t figure out the price of $16.08 if the representative could have explained that then things would have went a lot smoother.

Make sure you double check price of order when going out to this...

I want to start off by saying I totally understand that there is a lack of staffing everywhere, but especially within the service industry. Which in turn makes for a lot of extra work, long hours, and additional stress. Working in the service industry myself, I always pride myself on being calm and understanding of that situation and to never take out my frustrations on the individual employees themselves. Few concerns that I have in my particular experience today is that the young lady who took my order was extremely rude and all I wanted to do was feed me and my kids. While taking the order she was very snippy, and once I got to the window was more concerned about the conversation she was having with her coworker than with working the already extremely long line at the drive-through. Once she had taken my card payment and basically threw the card and our drinks at us, she walked away from the window with a coworker and disappeared for about 25 minutes. I am understand that we had a specialized order and it was going to take a moment to get it finished however my bag with all of my food sat on the counter for 15 of those 25 minutes just getting cold. I witnessed while I was waiting for somebody to come back to the window to give me my food, at least three other vehicles leave the drive-through line. Once I did finally get my food and get back home to eat it, the breading on the chicken was all soggy, the fries for my kids meals were cold and stiff, and the biscuits were hard as rocks….. only thing that was still decent was the root beers we ordered but they were out of ice so they were warm. Should have gone to double front cafe instead, at least I would have supported a...

Worst KFC ever. I ordered some pot pies and other food on the app, drove from out of town to pick them up, specifically for the pot pies. Get to the restaurant and they tell me they don't make the pot pies, also that they can't give me a refund for the ones I already paid for because it was on the app. I asked how I was supposed to get my money back and he told me there was a 1-800 number on the app. I looked through all the different areas of the app and couldn't find any number. I then looked online and found a 1-800 number, called it but it was apparently not the online division, that's a different number, he could transfer me but had to collect all my information first, after about 10 mins he transfered me to the online department, where this guys proceeded to ask me all the same questions, I said I already gave all that information to the first guy to get transferred to him, but apparently that didn't matter and I had to go through everything again. Another 10 mins later he finally started the process to give me a refund. The whole thing wasted an hour of my time. This was the worst experience I've ever had with a fast food place. My husband was sick in the car, we just wanted something quick and easy. After wasting that hour we just went up the road to Wendy's, not the pot pies and fried chicken we were wanting, but a way better experience. I will never go to this KFC again, the person was no help, just - here's some of your food, can't give you a refund for what you're missing, and can't even give you the number to call. Also seriously wondering whether KCF in general is worth it, if any store might have this disconnect...