Papa Johns Pizza — Restaurant in Missoula

I ordered pizza to be delivered on 12/16/24. After an hour it showed up and was the wrong order. I called to rectify the situation and was told my order was still on the shelf in the store. They would get it to me immediately. After another hour, I called to get a refund as I still had not received my order. The man who answered was rude, but told me I’d get refunded, and that it was done and taken care of after only asking my name. I double checked to make sure and hung up. It is now 12/26/24 and I still do not have my money.

I called to speak with a manager today and was given Gavin Serafini. He basically just said no to refunding me because HE didn’t have the ability to go look at past transactions only his GA. Gavin’s only response was “well you got the pizza didn’t you”. I then asked for the GA and he just says he’s not here. So I asked for the GA’s name and number and the manager said he didn’t know his name. I asked him to get it. He still never gave me a last name even when I asked again. I then asked for HIS name and he got incredibly rude with me. The customer service is rather abysmal. The manager Gavin is rude and disrespectful. I received hostile and combative service the night I ordered and currently as I’m trying to get my refund.

The pizza I received more than 2 hours later was clearly the original pizza they made and let sit there as the cheese was one solid piece and the pizza itself was cold. The garlic knots were raw dough on the inside. It went directly...

The last 4 times we've ordered was not a very good experience , first bad experience placed order and they didn't add the ingredients as specified , 2nd experience ended up getting the call center and they got the order wrong , 3rd experience call center didn't get the order right , call center arguing and confusing what we wanted and we had to explain what we wanted and didn't get the order right , 4th time ended up getting call center told them what we wanted and had to explain again and then they transferred the call to the Missoula Montana store and couldn't understand what they were saying and we wanted 2 meat pizza's and the bread sticks and the total was $60.95 and they couldn't take cash because it was over $50 and they wanted a credit card or check . So we didn't get any pizza and we...

So I had a little extra money this week. Just enough to order pizza tonight for the family. After two hours of waiting we got phone from an unknown number saying it was delivered to the wrong address and we needed to contact customer care and then they just hung up. We double checked the order and the correct address was listed. Then we called the store they said our only option were a pick up credit or a refund in 3-5 days. Driving across town isn't an option right now and they won't re deliver to the correct address.....guess its soup and sandwiches for dinner. Its a real bummer too seeing as papa John's was our favorite. Definitely not going to be returning...