Buffalo Wild Wings — Restaurant in Missouri City

I usually love going to Buffalo Wild Wings, but this visit was a huge letdown, mostly because of the service we got from our waitress, Jennifer.

We got there around 9 PM, and it was pretty busy at first. My partner got his drink pretty quickly, but I had to wait 15 minutes for mine. No big deal, but it was a sign of things to come. We ordered the trio combo, which is supposed to come with tortilla chips and three sauces, but all we got were the chips with just salsa. My partner asked about the mozzarella sticks at least six times, and Jennifer promised each time she’d check, but nothing ever came.

We waited more than 30 minutes for our food, and when it finally arrived, it was cold, and the fries were stale. On top of that, when we ordered our second round of drinks, we waited another 20 minutes. We could literally see our drinks sitting at the bar, but Jennifer didn’t come over to grab them. Eventually, the bartender had to bring them to us.

What made it worse was that Jennifer seemed way more focused on serving a table behind us, where it looked like she was attending to family or friends. They got all their food quickly, and Jennifer spent a lot of time chatting and laughing with them while we were just sitting there waiting.

To top it off, Jennifer wrote her name on our napkins, which was a first for us and felt unprofessional. We didn’t even use the napkins, but it left us scratching our heads.

By the time we were finally able to leave, the restaurant was practically empty and close to closing time, which made it feel even more frustrating. After waiting 1 hour and 30 minutes for mozzarella sticks that never came, we asked for the bill and requested that the mozzarella sticks be removed. Jennifer acted surprised, even though she promised multiple times to check on them. When the bill came, the mozzarella sticks were still on it. We had to get the manager to take them off.

Overall, we still love Buffalo Wild Wings and have had great experiences/food there before. It was just Jennifer’s service that really ruined this date. Hopefully, this was just a one-off thing, but it was definitely...

I went to Buffalo Wild Wings @ the Fort Bend Toll today for the first time and the service sucks. It was only a few customers in the restaurant , but there was no one in the front to greet you or seat you or clean the table. My son and I seated ourselves and were looking for someone to clean the table. After waiting a while, I went ahead and ordered my food from their website because no one approached our table. I asked the waitress for a cup of water, it never arrived. Nick the manager came out and asked if I ordered already. I informed him that I placed my order while sitting there because there was no waitress available to take my order or no one to seat us. He said, unfortunately, since I placed my order online, I couldn't sit there and eat. He was very rude and Stated that his waitress would have to clean our mess. I stated excuse me, The table was not clean when we arrived, and it was unprofessional for him to state that with an attitude, his waitress would have to clean our mess. He also stated that he had a large group to come in and they left a big mess and didn't leave a tip. I told him that I was offended because first of all I didn't have a large group. It was only my son and I.I planned on leaving a tip but they didn't deserve a tip & I never leave a mess, Nick was rude and unprofessional, the waitress was lazy. I stated that they need to train their staff and management. Nick, the manager pulled my order from the rack and gave me the wrong order. He never asked me my name and when I stated that that wasn't my order, he stated that the waitress told him that was my order which he never even stepped over there and asked. Nick is a poor example of a manager. My first and last experience at...

If I could give a negative review I would… the food was okay after the long wait… it was literally empty like what takes so long there was two tables with people in the whole establishment.😭 but let me get to the main point of this review, there was a DIRTYYY finger NAIL in my sister’s strawberry lemonade!!!! I thought it’d be so much better having my fav wing place close by instead of going all the way to pearland but no just absolutely gross. And to top that the person called “manager” who does not deserve that title he knows who he was.. was too “busy” elsewhere to attend us. The place was empty be so for real. He said he wouldn’t be able to do anything till the next morning….. insane. Worst experience I’ve had in a while coming from someone who loved buffalo so much. That guy wrote his name on the back of our receipt like we asked nicely and then proceeded to take the receipt with him. Our waiter was Kierra she was kind and polite and handled it well. But overall the food is ok and the service was slow the “manager” I wish I could put his name but I can’t I didn’t get a chance to take a picture of the receipt with his name on it bc he took it. The most unprofessional service we’ve ever had by a “manager” mind u I never leave reviews but I just had to on this one. Pls look in yalls food and drinks for feathers or hairs or NAILS before y’all dig in thinking nothing of it AT this specific location. Just -10/10 I wish I could go back and not go. I felt terrible for my sister. The nail was dirty bru cmon. Wash and sanitize your hands before clocking in. Do better if yall want good reviews. Give good service and you’ll get...