CAVA — Restaurant in Missouri City

Review of CAVA – Fort Bend Town Center (Visit Date: 7/24/2025 ~ 7:50, 8:00pm)

We visited this CAVA location on July 24, 2025. Each time, I personally felt that I faced some kind of bad customer service issue. I don’t want to make assumptions, but the repeated negative interactions have made us question whether bias or discrimination may be influencing how certain guests are treated perhaps based on race or background. This time, I am making sure to take the time to write this review and ensure it remains on the page, so the issue is not overlooked.

The first thing we noticed was that the restaurant was completely empty which surprised us as we usually experience long lines when ordered at this same exact location before. If this is the level of customer service you provide, then how can you expect people to keep coming back?

The experience began with my wife ordering two Harissa Chicken Bowls. The first question from the server was, “Do you want everything on it?” We responded, “No,” and my wife began selecting our desired toppings. Both bowls were nearly identical, except for one important request, I clearly asked for no corn on the second bowl due to personal health reasons. But she server added corns ro second bowl as well.

While we appreciated the server’s willingness to remake the bowl, A comment made by the server that left us feeling uncomfortable. While I was at the payment counter, I overheard the server preparing another bowl and saying loudly and clearly “How convenient, right?” to the cashier, who replied, “Yes!” It was said in reference to a bowl ordered with "everything on it" in contrast to our custom order.

That remark felt dismissive and disrespectful, especially considering we had just gone through a back and forth to make sure our order met specific dietary needs. It made us feel as though we were being mocked simply for customizing our food which is something CAVA encourages as part of its build your own model.

To CAVA Management: If making a custom bowl (rather than choosing “everything on it”) is seen as an inconvenience for your staff, and if they feel comfortable expressing that in front of customers, I would strongly recommend Make it clear to customers that customization is discouraged or limited and retrain your staff to ensure all customer interactions remain professional, respectful, and aligned with CAVA’s service standards.

This review is not intended as a complaint or a request for compensation. Customers should never feel uncomfortable or unwelcome when placing a customized order, especially when doing so politely and clearly.

If this review is removed, I will be reaching out to CAVA’s corporate office with a formal complaint including full details and the name of the staff member involved.

Sorry forgot to mention: I later realized upon reaching home that the order was...

I placed a pickup order which was order number 5054764068. I requested utensils and napkins with a bag, I don’t want my for to slide around in my seat and hit work material and land on the floor. I went to the counter, gave my name twice to the manager (ANDREW). As he was handing me my food without a bag or napkins I politely reminded him that I requested the items through the app; I didn’t know at the time but it also said it on my actual receipt sticker. Andrew then asked me was I doing a pickup for Uber eats for whatever weird reason, I told him no, this is my order, he then went to ask me did I want a bag for just this one item. :( I grabbed my food and headed back to work. Once I got home, I opened my pita to add sriracha sauce and was confused by what I saw. There was a shredded meat that I didn’t order. I placed an order for half lamb balls. I called Cava and asked to speak with a manager which was Andrew who answered. I let Andrew know that my order was wrong, he asked my name and also asked if I placed it through the app and I confirmed yes and I also let him know that he was the person who gave me my food. He told me he doesn’t have an order under my name in the system. Andrew (the manager) never asked for my order number. Andrew told me that I could send an email to CAVA or I could come the next day and receive a free meal, I told him I would come the next day since I was no longer near the restaurant. I planned on keeping the wrong order in my fridge and taking it back. I then asked what about the meal I’m stuck with; he then backed out of the free meal option and told me to send an email. His tone of voice and choice of words to my order being wrong was so careless to the least. He hung up the phone swiftly. I have only had a positive experience with one manager there and when he is working there, the entire staff is upbeat and friendly. You can tell who’s in charge from top to bottom because it shows throughout. I really hope that Andrew gets retrained in...

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As a healthcare professional who's spent more hours in scrubs than I care to admit, finding a healthy bite to eat is like searching for a unicorn in a haystack. Enter Cava—aka my new culinary oasis. I was drawn in by the name, and now I’m convinced it should be the next big thing in rehab centers... you know, for food addiction.

After my first visit, I was hooked like a junkie on crack (or maybe cocaine; I’m still debating). I didn’t just fall in love—I brought my family along for the ride, and now they’re all in the same flavor-induced haze. I even converted my staff! Yes, folks, I’m the dealer of deliciousness, and everyone is blaming me for their insatiable cravings.

What’s the secret? The food is packed with flavor! Each visit feels like an adventure for my taste buds. I’m pretty sure my palate has ascended to a higher plane of existence. And the best part? The staff—seriously, they’re like the friendly neighborhood superheroes of the food world. Always smiling, always helpful, and somehow managing to keep up with my ever-growing list of ridiculous requests.

So if you’re in need of a healthy (and highly addictive) bite that’s sure to rock your taste buds, head to Cava. Just be warned: once you go, you're likely to become a member of the “Cava Addicts” club, and I’ll be the one you have to thank (or...