Five Guys — Restaurant in Mobile

I recently dined at Five Guys Burgers and Fries in Tillman's Corner, Alabama. While I have enjoyed eating here frequently in the past, this particular visit left me less than completely satisfied. Despite being only one other customer in the restaurant, it took about 5 minutes for us to even place our order due to the understaffing issue. With only two employees present, one seemed new and was in training, while the other handled all the tasks including cooking, cleaning, and running the register.

Additionally, I noticed that many tables were dirty, most likely due to the staffing shortage. However, both of the employees were incredibly nice, welcoming, and apologetic for the delay and inconvenience. The food, as always, was super delicious, although the fries were slightly overcooked this time, which was disappointing since I usually love their fries.

Overall, I would rate my experience with Four Stars. While it was still a good dining experience, it wasn't as exceptional as it used to be at that particular location. I hope that Five Guys addresses the understaffing issue and maintains the high quality they...

The food was good but the service quality has been lowered substantially. We did not get any kind of greeting and when we walked up to the register to place our order, the woman was just staring at us as if she was trying to telepathically read our mind of what we wanted. I know she's not hearing or vocally impaired because she did ask what size fry I wanted.

Prices are going up and service quality is going way down. I'm not going to say that the tables were nasty, but they were definitely not clean. It almost looked like somebody took a rag that was used to clean the grill and went straight to the tables. ServSafe rules are that you have a small bucket of sanitizer in which to dip your rag or small towel, ring it out, and then wipe the table with that. And if I see another employee spraying bleach on a table and then wiping it down, I will report you to the health department, especially if they are doing it on a table close to me which ruins my sense of smell and taste of food.

Get it together, I know y'all are much...

I used love this place and didn’t mind paying the extra money for the quality and experience of being treated as a valued customer. I could have gone to the Golden Arches for a third the price and same experience.

Only one employee when we walked in. She was nice, but not the level of customer service there once was.

Paid for a large drink because I wanted to take home a large tea. Turned out they were out of tea with no intent on making more. So I got to pay for a large drink when I would have been fine with a water cup, sorry I am not a soda person.

No catchup pump. This may sound petty, but something I’ve always enjoyed about 5 Guys is not having to open a dozen catch-up packets. I guess that is a thing of the pass and now you got to deal with packets.

Burger and fires were fine.

Overall, I’m just not “Wowed” anymore and feel that it’s not worth the extra...