Papa Johns Pizza — Restaurant in Mobile

Ordered two pizza's and two drinks to be delivered on 6/6/2019. After waiting 1 hour and 40 minutes, I called the restaurant and they stated that the driver attempted delivery and was unable to get into my building. I told the person on the phone that I don't have a building and he apparently attempted to deliver to the wrong address. I asked why the driver attempted to call me and he said that the driver did attempt. The person on the phone stated that he could remake the pizzas and redeliver them. I told this person that he could do that but they should offer me a discount. He hesitated and said that all he could do is to remake them and redeliver. I told him that I was not interested and since that they could not give me a discount, that I would do a review on this restaurant and apparently he didn't care. I now plan on not ordering from Papa John's in the future and will tell my friends about this awful experience. Papa John's is getting a lot of negative publicity lately and this type of customer service is not winning...

Just ordered some pizza for delivery spent 50 dollars on food and 12 dollar tip for driver. I tried to request plates and cups in the other info box but did not have room after explaining where my apartment is so I called the store and they said I have to do that when I place my order so I said okay and hung up I then called again and asked them to please update my order to include plates and cups and they said they would. Well pizza arrives and no cups or plates also missing an extra ranch dip for my wings and some cheese sauce for my breadsticks not a huge deal but pretty annoying and customer service received from employee in store was sub par. However the driver forgot my 2 liter and said it was in the car and she promptly got from her car and was apologetic for the plates and cups. I expected more from them I can see not getting cups and plates since I called them in and as stupid as extra sauce is its...

Only gave one star bc u have to. I ordered pizza from this location last night and I ordered it at 8:15 and by 9:00 I was calling no one could find my order. They refused to refund me even tho I never got my pizza! They resent it out and by 10:20 I called back bc yet again I got no pizza and they was closed I called papa John’s customer center and they said they have had a lot of complaints about this location. If that’s so why hasn’t nothing got done about the staff! They want $14 hr but can’t get my pizza to me or give me a refund bc I didn’t get it and they delivered it to another person! I know this is a civil matter and $80 and $10 tip isn’t enough to take to court but I’ll do everything to make sure people know the woman who works here at night pockets your money and than blames other co workers! Shame on...