Tropical Smoothie Cafe — Restaurant in Mobile

I pulled straight out of the drive thru, called the Franchise & left a message for this visit! I ordered a Detox Island Green (7.49 + 10% tax) @8:36 a.m. I asked at the speaker does their location participate in the 50% off smoothies Happy Hour from 7a.m.-9a.m. & the guy replies, "Yes". He gave me a total of $5.49 so I asked for a price explanation because clearly that wasn't half off. He said he doesn't know why, but he can't do anything about it, he's just doing his job. He said he wasn't great at Math & read the price break down & I said I don't care for it myself but doing the basic i calculated that's incorrect. He said ma'am I just make smoothies & go home! He said, " It's only $5, I'll pay for it". I said thank you for the nice gesture, you're insulting me because it's not that I can't pay $5 & asked have he heard of false advertisement. I asked could the manager come to the window. He said, "My manager isn't even here". I showed him where i looked up that mentioned the Happy Hr Special & he said that's a versatile statement & different states have different prices. I said i get that promotions vary by location i just asked during ordering did they participate & was told yes. He closed the window & a female employee came and gave me my total again. I asked why am I not able to take advantage of the 50% Happy Hour? She said that has nothing to do with her and said that'll be $5.49. I said I understand but what would you do as a customer or if I was your mother spending money etc? She said, "I would just drive off that's what I would do". I said ok, but I'm not going to just drive off and that's rude of you to say that. She closed the windows & went out of view. A different guy came into view & was rolling his eyes & neck with his hand in my smoothie as if he was going to discard it. He came to the window and I asked could I just pay for my smoothie and I don't get how people can be done like that. He closed the window while I was talking & came back with and said this is the manager (It showed Jillian), trying to hand me his phone. I said I don't need to hold your phone and proceeded to let the manager know I spy's prefer to speak with her in person that I only asked why isn't my total reflecting the half off promotion & 2nd how rude her staff members were. She said the Smoothies aren't 50% during Happy Hour they are only 25%which deducts $2.00 off the price. I said we'll that's crazy because that's what it says online & the employees confirmed it at order taking point. I told her I didn't want to hold up the drive thru any longer & the guy was standing there drinking his eyes & neck holding the phone out the window. The young lady came to the window and said that'll be $5.49. Iapologized to the young lady & told her I understand it's not their fault but as a customer I just inquired based on what the promotion stated. The receipt doesn't even show where a discount was given, only the Subtotal price of the smoothie $7.49, .50 Tax then...

not sure how to spell her name by niyah is extremely rude and unprofessional. she brought out smoothies that had the lid half way on and the smoothie was pouling down the sides. the wraps were made super messy and drenched in sauce, we had to ask for one of the two wraps to be remade and she laughed and told her co worker “just throw it away because he dont want it” and proceeded to laugh, make jokes, talk about us to her co workers and still took 15 minutes to remake the wrap and it was probably worst than it was made the first time. do not recommend her making any of your food here. i wasnt the only customer that had a complaint about the way their food and smoothies were made. then when the other customer left they talked bad about her infront of the other customers. so disappointed because i LOVE tropical smoothie. also this isnt my first time with this problem at this location as far as the food being...

Both my daughters work there, one of my daughters was terminated unfairly and unprofessional by Jessica (MGR or Supervisor) in the group chat instead of responding to my daughter on the private msg she had sent her directly. It was embarrassing and uncalled for. Because of her termination she took off my other daughter off the schedule for a week as a punishment. I've been trying to file a complaint but they don't have any point of contact nor an HR department to make contact. Keep in mind a lot of teens work here and the way she treats them is unacceptable I don't know how or who hires someone who take advantage of teens and has favorites who also do a no call no show but makes sure they get their time and money in. Who ever is in charge of this store needs to take action immediately. Please don't let your...