Cold Stone Creamery — Restaurant in Modesto

I don't usually do reviews but, I have to make an exception for this place. My grandson decided he wanted an ice cream cake for his birthday so after checking out Baskin Robbins I suddenly thought about cold stone and figured it couldn't hurt to look at their website. My grandson said he wanted chocolate cake and vanilla ice cream for his birthday cake and he loves oreo cookies. I checked out their cakes and was surprised to discover that they were less than Baskin Robbins and they had some ready-made cakes with common flavors including the ones my grandson wanted. So, at 830 the night before his bday party we went and bought the cake. I didn't expect much, I've never found a cake with ice cream in it that I felt was very good, the cake is usually dry counting on the ice to be absorbed enough to make it moist, OMG was I in for a shock! Their cake is delicious and moist before the ice cream even had a chance to melt. The cake even cost less than the other ice cream company. It's well worth the price! I highly recommend getting the ice cream cake from here especially if you have adults to serve. The flavors are great and if you order in advance you can customize it according to your taste including the fold...

This place used to rock, but I have had nothing but problems the last few months I've been here, especially my most recent trip today. An employee slammed my ice cream container on the counter in what I assume was anger when I told her that I wanted mix-ins - I have no idea why she didn't ask before scooping the ice cream into a container to begin with. Instead of mixing them in, she threw four blueberries and one single strawberry on top of the container and passed it off as done, completely forgoing my third topping. My service waset with eye rolls, attitude, and the air of a teenager that was mad that they got caught trying to scam a customer. I, not wanting to start a confrontation with someone that so obviously wanted to fight, took my ice cream and left. I have been going to this specific location for over a decade and have never had an experience as horrendous as this. I do not recommend this location to ANYONE. The customer service is severely lacking and they do not enforce mask mandates within the store, there were 2 other groups of customers inside at the same time and not a single one of them was...

Came to Cold Stone about 2 hours ago some young skinny white girl with dark hair took my order and was very rude and seemed very irritated. I ordered three small ice creams one oreo with hot fudge, cool whip and nuts the other a strawberry blonde, and oreo. When I was getting ready to pay she asked me you wanted four right I told her no only three one Oreo one Oreo with fudge Cool whip nuts and the other a strawberry blonde. She got upset because she ended up making another strawberry blonde saying that I had asked for two when I didn't it was a miscommunication between her and her co-worker. Then when I get home to enjoy my ice cream I noticed it wasn't even Oreo it was vanilla with hardly any hot fudge or nuts that I had asked for and in my strawberry blonde only two pieces of strawberry like are you serious that's just crazy that will be the first and the last time I go to that Cold Stone she had the worst customer service...