If i could I would give a 0..i.pulled to the drive thru they told me and my husband to wait 20 minutes. We ended up leaving. We came back with 25 minutes. They tols.us there system was down and we had to wait 20 minutes. My husband said you just told us that 25 minutes ago. They habe the excuse that there system was rebooting. My husband is a manager and knows the system they run. They were rude and when we tried to explain the situation they say said they were going to call the cops on us. We told them that they told us 20 minutes ago to come back then we asked for there name to do their survey they refused to give it up.they said they were going to refuse us service. We left drive thru and evaluated them and seen that they out fries on the fryer. When they notice that were watching them they went to go hide and disappeared. While we left the parking lot we seen a car in drive thru with there lights off. We left and went to another jack in the box. They gave us there full customer service. I got home and called the jack in the box on mchenry and asked them if there system was up and running they said yes that they are accepting cash. Then they said are you the one I refused service to then said there system is down and hung up on me. As for this jack in the box they are rude and do. It care about their customer they refused to give me their name so I can do their survey and they said they have no idea about a survey at the end of...
Read moreIf you look through all my reviews, I rarely give a bad review. I really dislike giving them, however this JIB location is a total mess and I'm not talking about cleanliness, I'm taking about doing their jobs in a satisfactory manner. I ordered through the app and patiently waited for my order. There were no other customers inside the restaurant so when 15 minutes passed, I inquired about my order and there on the Doordash shelf was a bag with my name on it. I asked if this was my order and they told me it was not. I responded that the reason I'm asking is the bag has my name on it. They smuggly assured me it was not my order. When I asked if they could confirm the order the lady looks right at me and says "what name did you put it under?" and I told her, "My name! Olivia. And ironically, it's spelled the same way it's spelled on that bag that's been sitting there." The manger came in, checked the order and then handed me the bag. No apologies whatsoever. As I'm walking out, both ladies behind the counter smartly said good night with a little tone in her voice to which I responded back very sincerely, "good night" They both repeated it again in unison. Wow. Yes, my food was cold and there were no dipping sauces in...
Read moreURGENT - CHECK YOUR BANK STATEMENTS FOR DEBIT/CREDIT CARD PURCHASES FROM THIS RESTAURANT!!! The local restaurant at 1800 McHenry Ave. (@ Briggsmore) must really be hurting since this store charged my bank account 25 times for a $15.93 purchase (total overcharges of $382.32), with a 3-day hold on pending charges. I contacted the restaurant per instructions from my bank. Rosa, mgr. on duty this afternoon admitted that the store was experiencing card processing issues, but that I'd need to contact Corporate, who she stated already knew about this problem, providing me the phone number. She refused to email confirmation of this known issue, or to notify the owner, which would've allowed my bank to address immediately. I called Corporate, and was advised that they were NOT aware of this issue, and it would require an investigation. Until then, Corporate could not seem to find an immediate solution to assist me. Needless to say, the owner can anticipate that I'll pursue necessary action for all financial damages. And I can guarantee that they've lost my business from now on. Plenty of restaurants out there who won't rip off...
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