Wendy's — Restaurant in Mokena

My visit to Wendy's today was nothing short of a nightmare, and I feel compelled to share my experience through this review. As I walked into the restaurant, I decided to use the restroom before placing my food order. To my shock and dismay, it was immediately evident that the bathroom had not seen a hint of cleaning or maintenance for what felt like an eternity. The scene was beyond disturbing. Gnats were swarming around, and the toilet was overflowing with feces, with flies buzzing around it. It was an unsanitary and repulsive sight, to say the least.

What made matters even worse was the response from the two managers on duty. When I brought this matter to their attention, they were not only dismissive but also incredibly rude. Their attitude suggested that they didn't care about the state of the restroom or the overall cleanliness of the restaurant. To my disbelief, they claimed that the restroom had been cleaned that very morning, which was absolutely not the case. It was evident that this restroom hadn't received proper attention in months, if not longer.

This experience left a lasting negative impression, not only due to the appalling condition of the restroom but also because of the indifferent and disrespectful attitude displayed by the management. As a customer, I believe it's essential for any establishment to uphold basic standards of hygiene and customer service. Unfortunately, my visit to this Wendy's location fell far short of those expectations. I sincerely hope that this review serves as a wake-up call for the management to address these hygiene issues and improve their customer service...

I had a really bad experience here. I ordered 2 meals and used the numbers to order, then got 2 orders of 4 piece nuggets, one spicy and one regular. We pull into the drive through and pay, then get told to pull to the front doors because they'll bring it out. So we pull up and wait and it comes pretty quickly. We don't get our drinks though so I let the guy know and he seems super annoyed. He tells me to back up to the first window so I do and he forcefully hands me the drinks then shuts the window without another word. We pull away and notice our nuggets are missing so we go back and let them know through the speaker. He has me pull up to the front window where he hands me a bag of and doesn't even apologize or say anything before shutting the window. I look in this bag and they gave us 2 regular nuggets and no sauce so we have to go through the drive through a THIRD TIME to get our spicy nuggets and sauce. We finally leave and when we stop down the road to eat, we find out they gave us a regular chicken sandwich instead of the pub one that was ordered. The attitude I was given by the employee here was really unacceptable and disheartening as I was kind to him. I fully understand things happen but this was a bit ridiculous. At least the...

Their customer service is absolutely disgusting. I made a mobile order and when I got my food it was wrong. The girl had a filthy attitude when I expressed that they made my sandwich wrong. She immediately snaps and tries to be combative, doesn't apologize but tries to say what she wanted and how she interpreted an order not what was correct. She tried to say that the Condiments I wanted affected what the sandwich is actually made of. So no tomato or ranch meant no bacon or cheese when I never said no bacon no cheese. I order the same thing the same exact way everytime and actually clicked reorder and didn't change a thing. I was even on the phone with someone and they were like what that doesn't even make sense. On top of that my JBCs had the SAME EXACT THING so how were those 2 JBCs correct but my Asiago Ranch Chicken Club(Club meaning bacon is on it), had no cheese or bacon. Then she snatches it throws cheese and bacon on it and rudely shoves it back to me with a nasty smirk. I call for the manager and she's nonchalant about it. Go to a different location. I don't even trust the sandwich...