Starbucks — Restaurant in Moline

This is the worst Starbucks in the Quad Cities. I'm very much a regular at several Starbucks locations around this area. All are between good and great except this one. I hate calling out a single employee, but Lindsay is likely the reason for much of my complaints. I almost always order online. I mark it for drive thru pickup and I've never had a single issue with any other locations. This one consistently complains about me "arriving too early" to pickup my drive thru order. I don't think they understand that they can just make the order in the order that the cars arrive. Instead, if I don't order 5 to 10 minutes before I arrive, they have me pull around to the front of the store and wait, typically until the entire drive thru line is clear, and then they bring my drink. That, and they (Lindsay specifically) are just rude and mean. That is the opposite experience I have at any other Starbucks in the area. They are friendly, just make the drinks as the cars come through, and give their customer's a good experience. What I can say is I'm not spending over $7 for a drink that's not made to the same quality as the other locations and have the barista treat me like an annoyance and be rude to me. By the time I got my drink the last time, I almost just left and said "I'm done with Starbucks all together." On the other hand, I do enjoy the drinks and experience of going everywhere but here. If anyone with any pull at Starbucks has any ability to look into this employee and remove her from anything having to do directly with a customer, please do. She is a very toxic employee and should not be around the other employees or in a service job in general. The experience I had today is a consistent experience with almost every visit I've made there, and I'm just done with this location. Even though it's only a couple blocks from my house, I'll take the extra couple mile trip to go to the one near the hospital since the people working there are so much more pleasant...

WOW!!! The staff is so RUDE!!! We went this AM at 10:45 and the staff was calling the police on an elderly gentleman flying a drone from public property around the Starbucks. They were in an uproar about it so I decided to try and educate them gently. I explained he is breaking no laws doing this! They yelled at me that it’s against Starbucks to video the property! I said that doesn’t matter since he’s on public property! He’s not trespassing and there’s no reason to call the police! She told me to shut up and someone will be with me shortly! I said no I’m not going to spend my money here or any Starbucks anymore! I said he has a 1st amendment right to do this and the eyes cannot trespass! I was told by staff and customers that no one F ing cares! Then we left. I went to the guy and told him what transpired. He laughed said he likes me and that he was hired to do video at a peak time for the new Starbucks for promotional purposes! He told me stick around enjoy the show when the cops come 😂 I would’ve loved to but we had to go. Not sure what the new generation is doing! They don’t know their rights and don’t care! Rude staff! I cannot believe they spoke to me the way they did! Silly little girls who don’t know anything!!! Side note the...

I was the only person in line. I paid and she handed it out to me. I said “oh you forgot cream”. She snatched it back, put the cream in and immediately handed it back. She didn’t even bother to stir it. The cup was also wet with the coffee and cream. No napkins offered. Didn’t bother to wipe the cup for me. The drink tasted fine I guess? But at that point she had poured cream over my cold foam and it takes away the whole idea of the cold foam on top :( I was not in a rush nor acting like I was. But for some reason she seemed to be in a rush? Like I said not a single other person in the drive thru line. Overall just not nice or even trying to act it. I always try giving Starbucks a chance again and then they show me why I should never come back 🫤 I like the all the hospitals Starbucks at least the workers are nice 🥴😭

Also funny af how Starbucks responded to the 5 star reviews from 1 month ago that look planted or like someone working the business made it. And have yet to reach out to the 1-2 star reviews from 5+ months ago. Real convenient and seems like the same rude staff works there that did months ago. Definitely solidifies me not going back 🤣 They’re a trash...