TukTuk Thai BBQ — Restaurant in Moline

Had a terrible experience at the moline location today. The food is always amazing and service is usually okay, I ate there yesterday as well and our server was amazing and so friendly and prompt. Today, however, our waitress was terrible. I ran to the restroom to wash my hands and told my father to just order for me, I asked him to get me a side of plum sauce, that's the only sauce I've tried and I enjoy it. I came back to the table and he ordered an order of crab Rangoons. The waitress put 2 sauces on the plate and I didn't even pay attention because I assumed she would just bring the sauce with my order. So I started eating some of the crab rangoons and I tried the sweet and sour sauce with them and I loved that sauce better than the plum sauce. My father and I had been dipping crab Rangoons in both sauces so they had crumbs and cream cheese and they were almost gone. So when the waiter came back and asked how everything was I said great but I asked if she could get me a little dish of the sweet and sour sauce. She stared at me and asked why I didn't want the sweet and sour sauce that was on the crab Rangoon plate. I thought it was obvious why, but apparently not. I said because it's almost gone and there is crab Rangoon chunks in it and I just want some for my rice please. She said so you don't want the one that's right in front of you? I said no I don't like I said before I just want a new one please. Can I not have that? She said no you can it's just your dad told me you wanted plum sauce so that's why I brought that out with the sweet and sour sauce. She was arguing with me literally about sauce for like 5 minutes. On top of this it was my birthday. She rolled her eyes and walked away and threw the sauce on the table and walked off. Completely avoiding our table the rest of the day. I grabbed another waitress and asked her to please get a manager. She told me that our waitress was the manager. I was SO SHOCKED. She was completely rude and provided TERRIBLE service to my father and I. So I asked her to get our waitress, so she did. Our waitress, Ashley, came over to our table and asked us what we needed. I told her that she was treating us very poorly and was arguing with me about sauce. She said she wasn't rude at all, didn't apologize. She kept saying thank you? No idea why. She again argued with me and was confrontational for about 5 minutes and walked off saying "thanks but I think you're rude." Seriously?? A manager??? That is COMPLETELY UNACCEPTABLE. Even if I was rude you should never ever tell your guests they are being rude, you apologize and have empathy and you make it right. Same with any customer service job. I called the Davenport location because I had no clue who to contact since she clearly did not care about how she treated us. I spoke with the general manager and she was very apologetic and sincere. I would like this to reach the owners because this is unacceptable. I don't want anything free I just want her to be responsible for...

I called in my order. First off I looked at the menu online. The online price for Thai rolls was $5.95(I ordered two), the fried rice was listed for $8.95. When I ordered my rice I specifically said only onion and broccoli in my rice. The girl was trying to rush me off the phone but she said is there anything else and as I was saying make sure no egg she was trying to cut me off to get me off the phone so she may not have caught that part, but again I said rice with onion and broccoli only. I get there to get my order and was charged $27.80! I looked at my food in the car and my rice was only a little bit and it had egg and tomato in it. I go to take my Order back and asked why was I charged that much. They say the prices are more. I told them online says something altogether different. I showed her my phone. She said those are old prices but they are still posted so it’s false advertisement. The lady asked if I wanted another one and I’m like yes I paid y’all already. She goes to make another one but is still saying what they charged me was correct so I’m so irritated because one the price is different, they messed up my order and then they didn’t even give me enough food for what I paid....

It was okay but I thought the Korean beef ribs would be much thicker & look more like ribs than a large piece of very thin meat. Not too crazy about it & if I ever go back there again I probably won't re-order it & maybe try something else instead. Rice did come with it & they told me I could pick two sides which was one of the sauces. I don't know why they had different types of sauces for a side order when I just assumed that would've came with it & the other sides were vegetables, rice even though the rice came with it as well & they had mixed fruit & few other things but it was limited. I saw they had curry fries but it wasn't listed as a side order & neither were egg rolls or crab rangoon. The menu is a bit confusing & the woman who took my order didn't seem to understand some English but she still was very nice & pleasant. However for $19.00 I thought it was a bit expensive. I mean you'd be better off going to an all you can eat buffet...