Starbucks — Restaurant in Monroe Township

Selinsgrove pa store: Went through the drive thru and ordered a hot coffee with cream. Easy enough. Pay, she hands it to me and as i pull away it spills a bit on my hand . With that i realize there’s barely any cream so i swing back around through the drive thru. One car ahead of me and none behind me. I know the girl at the window saw me as she handed the guy in front of me his drink. He pulls away , i pull up to the window with the simple intention of asking for a few creamers since i asked and paid for cream, id like some. She shuts the window which doesnt close all the way. She stands there with her back to me talking to a co worker who also sees me. I wait. Shes not taking any orders just talking even though she knows im there and must know she just handed me my order less than 3 minutes ago. I beep my horn gently… again, window not shut completely so she heard me. Nothing.I know she heard me and she doesn’t even turn around. Instead of acting ignorant and being apparently offended in some way by me coming back through the drive thru and not stopping at the speaker, how about you do your job and ask me what i needed? Then a car rolls up to the speaker and she turns to look and side glances at me with with a look of “irritation”, and finally opens the window and asks if she can help me. Seriously, your job is not that difficult . And their coffee is not what it used to be. If im going to pay Starbucks prices on coffee it should be fresh. It was awful. Also, she gives me a cup of cream with a filthy lid. A layer of dust, and even small hairs on it. Not sure if it can be seen...

The two girls that were working that day were very rude and tried to make me feel like I never should have walked in there. I ordered an older drink that is no longer on the menu. They said they never heard of it so I told them what was in the drink. They treated me like I was stupid. It was the most uncomfortable experience ever. I wanted to call corporate as soon as I left but I was picking up my mom from a nearby store and I had to drive for quite some time and although I thought about it a few times after that I never reached out to express my unpleasant experience. Oh and the inside of that Starbucks was so messy and there was no furniture in there. I've never seen anything like that in a Starbucks. This one was in a Target but they didn't really matter when it comes to Starbucks having a wonderful atmosphere. That was simply missing, physically as well as the lack of friendly, and kind even, baristas. So my drink was made with espresso, which is hot but I ordered it iced. There was not enough ice so it was still warm, and watered down since so much water was added on place of the ice. I'd like to add that when you order a macchiato they always come with whipped cream, mine did not. I'm sorry this review is unpleasant but it's far better than the way those two girls treated me that day. I don't even want to go back to a Starbucks again. I used to spend hours at a Starbucks when I was in college, I was a solid gold card member. That's when the sites were friendly, had seats and really...

I had a mobile pick up order and I ACCIDENTALLY drove through the drive through without stopping at the box to let them know I was picking up. As I came up to the window, Carmen said what can I help you with? I apologized MULTIPLE times, that I went straight through and that I had a pick up order and I was so so sorry for doing that! She then closes the window in my face as I’m still apologizing. I understand they have to get my drinks ready, but accidents are okay? I wasn’t in any rush nor did I try to rush her in any way. Carmen approached her co- worker with a hand signal that I just went around and didn’t stop and rolled her eyes, she then came back to the window gave me my drinks and said “ next time if you can just stop at the window so we have it ready for you. I said “well ma’am that is why I apologized multiple times to you, it was a mistake.” And she didn’t say anything, gave me my drinks and closed the window. This wasn’t the first time she was rude either. I understand it’s early and you are tired, but you never know what someone else is going through, so why be such a rude person? ESPECIALLY in customer service? Other than that drinks were great. And love everybody else in...