Dunkin' — Restaurant in Monroe

Have gone 2 times. The most recent experience prompted this review. The wait was long both times, the customer service was not great the first time but the second time?The drive through worker could not get the order correct three times, I then waited at window for awhile (cars behind me piling up and I’m sure annoyed) while they couldn’t figure out my order again, and then couldn’t enter it, then when handed my drink which should have had whipped cream, when we asked about, she said, you have to ask for it, so I asked if we could have it, she sighed and said you’ll have to wait at the next window. I told her “this place stinks” and left. Then discovered our donuts had a finger hole in one and another one was all...

I have tried this location about 5 times. Consistently horrible service, and coffee orders are what ever they decide to give you. The work area always looked dirty. My donut orders have been smashed as they were thrown into a bag,. I went in yesterday afternoon and told the cashier there was no toilet paper in one of their 2 bathrooms. I locked the door behind me as I left the restroom so no one else would get stuck on the toilet w/o paper like I did. The cashier proceeded to yell loudly at me for locking the door because they " didn't have a key to the bathroom". So if someone fell, or had a medical emergency in the bathroom they couldn't get in? Oh well. I will never go into this location again....

We went there for 2 or 3 times. Each time we did not like their customer service and cleanliness of the store. There are no garbage cans except one near the counter. Recently when we went there one of the customer returned his coffee as its not hot enough and to give more hot. The young student who is working there poured the coffee back in to the pot continued heating up the pot. Later gave the same pot of coffee to other customers. We will never go back there again. There is no management who...