Southern Roots Bar & Grille — Restaurant in Monroe

A group of mom friends and I go out once a month and one of them wanted wings so I suggested SR bc the wings are phenomenal, so we went last night. We thought there would be 9 of us but there ended up only being 6 and the woman at the front seemed annoyed that there were less of us than we originally thought. We brushed it off as not a big deal and followed her to sit down. We were greeted by our server who was initially relatively friendly. She took our drink order and when she came back with our drinks we weren't ready to order bc we had been talking. She was super annoyed. She came back 15-20 minutes later to take our order which was definitely an excessive amount of time. The last of us to order was a friend with some dietary restrictions (allergies) and she was asking several questions. Our server was visibly annoyed. She was snappy and rude, answering her questions but in a very condescending way. Our server was not writing her order down (even though she had been writing everyone else's orders down) so my friend said jokingly "yeah you might want to write this down". Our server became FURIOUS, got up from the chair at the end of our table she was sitting in, went to the other end of the table and BLEW UP at my friend. It was so dramatic that we all thought she was kidding at first, but we quickly realized she was serious. She told my friend she was rude and disrespectful, how dare she talk to her like that, she didn't need her telling her how to do her job, etc etc. She went off on her for a couple of minutes and we were all baffled. My friend even apologized to her mid-rant and said she meant absolutely no harm but the server continued to reprimand her. Other tables were looking because she was causing such a scene. We were all so flabbergasted that we calmly got up and left. A couple of us stayed behind and attempted to pay for the few sodas that had been ordered but the server said no, that "nobody was payin for nothin." So, we left as well.

I worked in the restaurant industry for a decade and my friend with the dietary restrictions is currently a bartender and has been for most of her adult life. None of us have EVER witnessed a server treat a customer so poorly. I literally felt like we were being punked. It was unreal and we were all completely shocked. Little did our server know that several of us would have been 25-30% tippers bc of our restaurant experience. In no way is this an acceptable way to treat anyone, especially a customer who made a very innocuous comment that she meant nothing by. We will...

I am never one to write reviews but the fact that people think this is okay is bizarre to me. So my daughter who is 10 years old is out of school due to it being summer and my wife and I have her in summer camp. I was off from work today, so I decided it would be nice to instead of having her go to camp take her on a little daddy daughter day. I took her to get her nails painted, which she very much enjoyed. I took her to the mall to do some shopping for some toys and new outfits which she enjoyed and then as a part of the day we went to go get lunch. I had saw this restaurant we had never been to before and thought that it looks good and on the menu were things that we would both eat so we were going to try it together. We walk in and are seated and we begin to look over the menu we decide what we are going to have. My daughter is very excited to be spending the day with me and get a big grown-up meal off of an adult menu. She decides what she wants and I decide as well. After ordering, we start talking about her day and how much fun we’ve had and I can hear talking. I took a moment to listen closer and the staff members said and i quote “ where is that little girls mother someone clearly isn’t taking care of her if she is that overweight”. I was so angry and that moment that someone could talk about my little girl in that way I jumped up and went to the first person I found, and demanded the manager. I expressed how angry I was over what was said, and the staff member that said it was not far and heard me complaining about them and what they said, and called me a liar and said that they would never say that when I heard it with my own ears. I was thankful that my daughter didn’t hear it because I don’t want her ever to be made to feel like that by people. She is already struggled with kids at school being mean to her over her weight. She should not have to deal with it went out in public and as her father, I will not allow anyone to speak to her or speak about her in that manner. I am so livid and angry right now and I will never return to this establishment. This is the most unprofessional restaurant and I hope that you save your time and effort from coming here with how poorly their staff will treat you. They do not know what...

PLEASE READ!!! DO NOT COME HERE!!! This was the absolute worst experience I’ve ever had at a food restaurant. They were so beyond nasty and rude to me and my family. I have been here at multiple times this was my second time trying to come and eat here with my family. The first time my daughter found hair in her food, which was absolutely disgusting. And on this occasion hoping this restaurant would redeem themselves there was a roach on my plate, actively moving whenever I moved my food. It started crawling out, and I was in disbelief and discussed that sanitation is so beyond awful. This is the most unprofessional Establishment I have ever been to, and whenever we brought this to their attention, they dismissed it and we heard the staff calling us all kinds of names for being upset and disgusted with our food, and they weren’t even going to take it off of our bill. I was absolutely sick to my stomach. You could not pay me to come back to this restaurant and I hope for your sake, you do not waste your time coming here. I am in disbelief that they are still up and running with how unsanitary they are.

In response to the restaurant: me attending this restaurant was TWO DAYS prior. Not the date I wrote the review. Stop lying to your customers. And I’m unsure who you are reffering to ? I wrote an honest review about my experience at the establishment. I’m not responsible for other customers coming out about their awful experiences as well. I have no relation to anybody that has left you your review. I am the only one in my family that has and I made sure to let them all know to never eat at your...