Taco Bell — Restaurant in Monrovia

Update; August 6, 2025. We still haven’t been to this Taco Bell. No one in my family or friend group has. Spending our money at Del Taco and another Taco Bell a distance away. We even had a teen party and they wanted tacos and burritos, not pizza, so we spend money at Del Taco! Beware people. This Taco Bell will take your EBT money and no credit for it! It was obviously a wise money decision to not credit me any money as we have spent over $340.00 at other places! Good decision Manager Amanda. Wise decision to have us spend our money at other establishments. Update: June 17, 2025 Amanda lied to me. She told me to call EBT and since I have a receipt I could get a credit back on my card. This is a lie. The lady said it’s not true, I was lied to and it’s awful for a manager to tell me this when she knows it’s not true. So instead of just being kind and practical, giving me a credit of a small amount in my opinion, I am out $24.25. People, do not trust her. Look at your receipts before they intentionally rip you off. June 15, 2025 5:55 pm. Beware People! Check your receipts! First: I stood at the counter for many minutes and I had to look up the number in Safari to call to get someone to come to the front counter. Someone answered and I said can you please send someone to the front counter so I can order? She did. She sent Viviana and maybe that is why Viviana did what she did. (Below) It was not that busy to have to call to get help. Viviana and Amanda want your extra money. Crooks! In my opinion. Viviana will over charge you for fun or to be evil or for a green cash 💵 kickback. IMO. I’m not sure. I’m confused she would treat me the way she did. Amanda, the mgr., loved the fact and thought it was great that she overcharged me by $22.00 on my ebt card. Loved it. I asked for a credit and she was like no way. Go to the state, call on the phone for hours and see if I can get a credit. She said she couldn’t trust me in the first place as I could get a credit from her AND ebt. It is absolutely my fault for trusting Viviana and not realizing I was being set up. I have ordered a few times at this restaurant so it’s crazy Viviana felt the need to disrespect me and overcharge me. Bad Karma will come to them. Beware people! Do not trust them. Check your receipt before agreeing. Another customer was in there and her food was wrong and it had to be thrown away and she had to wait for a new order. There is no question Viviana did it on purpose because she kept smirking at me. General Managers please do something to stop this behavior of overcharging customers and wrong food. This is...

This Taco Bell wins my First Place Award for being the lousiest Taco for 2025 I used the Taco Bell app at 6:15 in the parking lot, walked over to pick up in store. There were five of people standing around waiting for their app orders. I didn't get my order till 6:57 pm - that's 42 minutes to make three bean burritos. When I received my order it had none of the eight taco sauce packets I ordered in the app. The person working the counter wasn't present the majority of the time unless someone went near the entrance to behind the counter to get his attention, since he was also working drive thru. There were no condiments, paper napkins, or anything else you would expect available to guests eating inside. Several people from the drive thru came inside to use the restroom because the orders were being made so slow. I've eaten at Taco Bells and other establishments across the US and the two employees preparing food here were unusually slow. This is the longest I have ever waited for food at a Taco Bell, even the busiest Taco Bells with longer Drive Thru lines, more people ordering at the counter, and app pickup locations are able to turn around food within 15 minutes max. The counter person wasn't very friendly to guests coming into the store, all I heard him say was, "What's your name", "It will be out in a few minutes", "It will take a while, were really backed up", "Here's your order". No welcome to Taco Bell, No, Can I help you, No, Thank you for visiting". When my three bean burritos were ready 45 minutes later, he just plopped the bag on the counter, asked me my name again, and said, "Here's you order", while walking away. At $25 hour, you'd think Taco Bell could find friendlier and faster employees, but first they need to change managers whoever that is, for running this...

I don't post a lot of reviews. Like the rest of us, only when something goes bad or really good. In this case... it was GREAT! I've never encountered an employee who cared about the customer experience like Miguel did. Late night order after a 16 hour shift. I don't normally get the Cinnabons, but it was a long day and I thought I should treat myself to a diabetic comatose. Miguel simply asked if I would like a side of sweet cream on the side to dip em' 😋. He said, it was how he liked them... so I tried it. He did a couple pumps and gave me a cup on the side. All this to say, MIGUEL went above the call to duty. I really wish everyone (including myself) had this mentality. It's not about the food! It's about the customers experience. Thanks Miguel. ¡Yo...