Auntie Anne's — Restaurant in Montclair

On July 1, 2024, I went to get some hotdogs pretzels for my granddaughter, but I didn’t want the ones that had been sitting in the warmer for about 20 minutes according to the person on the cashier. She asked me did I want a fresh batch & informed me that it would take about 7 minutes to prepare & I agreed. We went back and the woman who prepared the fresh batch was putting the pretzels in the bag. I told both women thank you and expressed my appreciation for the service. A little bit after we left, I noticed my granddaughter wasn’t eating the pretzels. I asked her what was wrong & she said that wasn’t going to eat the burnt ones. I looked in the bag and ALL of the pretzels were burnt on one side. I spent over $14 on pretzels and a lemonade & they were all burnt. I was totally upset that anyone would deliberately put burnt pretzels in a bag and sell them to anyone. The only reason I didn’t bring them back is because when I returned back to the area..the mall as closed. Please inform your employee (the person who does the cooking) to treat her customers the way she would want to be treated as a customer. Times are way to hard for me to waste money...

I was looking forward to trying this place out for the first time using the T-Mobil Tuesday promo but when I arrived they let me no they were all out. They need to be better prepared when they do promos like this. I don't know if I'll every try this place out given my experience. It's unfortunate I literally work...

Terrible management, I was walking by yesterday and overheard management yelling at their employees. Have heard racist remarks made from certain employees to others and the manager Jody...