Toro Sushi — Restaurant in Montclair

So we received an menu in the mail for this place not too long ago, and decided to give it a shot to see who we liked best between Aki, Koreander, and Bamboo. After receiving the total and hanging up, I double checked what we had ordered and the total sounded slightly high, even with the tax included. So I called back, and the girl on the phone reviewed each item and the price. It turns out that one of the items was $1 more than the price we had on our menu. I questioned that, and the girl said that her boss just updated the menu a week or so earlier. So moving on, she then explained that there was also a $3 delivery fee because we are in Clifton and delivery was only free within Montclair. The menu plainly stated "free delivery within 3 miles." We live in Clifton, but we are right on the Montclair border and only 2 miles from them (and certainly a lot closer to them than a lot of houses in Montclair, who apparently get free delivery). I questioned it all with the girl on the phone (who was very sweet, but obviously not empowered to make decisions "off the script" as she kept referring to what her supervisor had trained her on - which was certainly not her fault). These two things were a real turnoff for us, because in my eyes, in the spirit of customer service, the price difference and free delivery should have been honored. The food ended up being good, but they made what I like to call a $4 mistake. For a $3 delivery fee and a $1 price difference, they lost quite a bit of future business since we have other options for good sushi and will certainly use them. Had it not been for those issues my rating would have been at least 4 stars, if not 5. ...

I have eaten here multiple times and has always been amazing. Tonight the crispy rice squares were hard as rocks. When called to let them know and ask to be reimbursed since it was not edible. I was meet with rudeness and dismissal saying that’s how the roll is and they are busy. I tired to explain that this isn’t the first time I have eaten this role and it was made wrong. I said I would take a new one but that is a bit of a drive during rush hour. Claimed they didn’t know how to reimburse and that they were busy. Said the manager wasn’t there and couldn’t do anything for me and hung up on me. This is $15 for a role with only 5 pieces! We ordered 2! The customer service was horrible and to be honest has made me never want to eat here again and ensure that all my friend and family do not eat...

I actually loveeee this place.I live in NYC but came to NJ to visit and I stopped at this restaurant and gave it a try!The workers were really friendly and always greets the customers when they enter.Toro has the best sushi I had and now I just love to order delivery and takeout at this place.Oh yeah,I just learned that their new chief used to work in Nobu(you know,the realllllly good Japanese restaurant in Manhattan,NY).I ordered the chicken teriyaki and it looks and taste better than before(in a good way).The service was good and the food was always on time and even if it takes a long time of the delivery to come,everything is still fresh(Which was surprising).I would recommend this place to food lovers!My favorite is the shrimp tempura roll,it’s...