Denny's

I took my mom for breakfast on Saturday morning, the wait wasn't long at all. We were seated and a server by the name of jenny came to grab our drinks. I asked for an orange juice for my mother, she brought the orange juice. My mother is an elderly woman who can't drink cold drinks, so I asked her if she could please bring me a cup of hot water so I could mix it with her orange juice. She looked at me with a face and said OK...we waited for like 10 minutes for the hot water and nothing. She passed by us, and I asked her again for the hot water, she looked at me and VERY rude and with an attitude said, "I'm Coming". I understand that they can get busy but where I was seated, I could see all the servers. All she was doing was laughing and talking to another guy server there and with her phone in her hands. I asked for a manager and a young man came out and I explained the situation to him, and I asked if they could change my server. He apologized and he brought me the hot water that I was asking for and my mother could finally start drinking her orange juice. Another server by the name of Carmen came, and wow what a difference. Very attentive and friendly, the food was hot and amazing. Another lady manager passed by and asked me if everything was ok, I said I was fine since my server was changed. I also told her that I wasn't there for free food, all I wanted to do was eat and leave. Jenny shouldn't be there if she doesn't like to deal with customers. Horrible customer service by her, she cares more about talking to her coworkers than providing a great customer service. If you decide to go here AVOID jenny and ask for Carmen.