Domino's Pizza — Restaurant in Montebello

I have ordered from this dominos pizza two separate times. The first time I ordered on the Dominos app for delivery. The app said that it would approximately take 60 minutes including delivery. I waited 2 hours and drove to the restaurant and my pizza was not even made yet so I asked for my cash back. The manager was unprofessional and showed that he was unorganized with 7 employees that I counted and my order wasn’t done in 2 hours that I patiently waited. Manager gave me my money back and asked to come again one more time. Today March 12,2022 @4:25pm I called the restaurant this time, they put me on hold for 15 minutes and a female answered. She was rude and I heard her sigh through the phone. I ordered only 2 medium pizzas and the female I spoke to said the order will be ready in 20 minutes. I get there at 5:10pm and turns out my order was NOT “taken” my order was NOT “ready”. I thought that this time I would not have any issues if I called the restaurant myself and not order through the app. This is very upsetting. I did not wait for my pizza...

I've ordered pizza from here at least 3 times. Never had a problem but tonight I placed a order at 7:38 for delivery, it was 8:53 when I called and asked where my order was and guy says there was no order. I told him that there was no way. So he checks again and "finds" the order and tells me it was for carry out. I asked then why did you confirm my address? He said "that's strange" at this point he has faked an accent on and off. I asked so whats gonna happen now he said they can deliver 15-20 minutes. I let him know this wasn't ok, my order is no longer fresh. He said he can discount them. And I asked ok, how long now he says 25 minutes. My kids were waiting to eat, this is not ok. I asked for a manager and they want to fake their voice and act like it's another person when the whole time it the same man I've been speaking to since I placed my order. I dont understand how you can treat people this way. Have no business working in any type of customer service. I canceled my order. At this point I don't even...

I had never had any problems with my orders. I usually order to have it delivered, today I ordered as usual and the application notified me that the order had been delivered, unfortunately the driver delivered it to the wrong address so I called to let them know that I hadn't received anything. The employee who served me agreed with me on a new order and I chose to go pick it up to avoid any setbacks. When I arrived, an employee was talking about the incident and told another employee if she had put something on the pizzas in a sarcastic way, which made me very upset because I trust that the people who prepare the food have ethics and are not going to do anything. Nothing wrong with the food especially because it wasn't my mistake, it was the driver's mistake. I end up not eating the pizza because i can’t give that to my kids after...