Do NOT eat there!!! They are rude, condescending and racist. I went to exchange a cupcake that was all wrong. I was just INTERROGATED about this cupcake. Still in the green Gigi box. The GM Jennifer and the manager Minnie gave me the third degree over a CUPCAKE that's all of what 5 bucks? They did not exchange or offer any kind of compensation oh...Loyalty points???? They collaborated and conspired before I even tried to get to the GM. About a CUPCAKE!!!! I was told they don't know if I got the cupcake from them...ummmm it's in YOUR BOX!!! Plus JENNIFER said the name of the cupcake (this was AFTER THEY TOOK A PIC AND TEXTED IT TO EVERYONE AND GOD) Lost a loyal customer!!! I refused to be treated like a thief over an abysmal cupcake!!! Save your money folks and your piece of mind and buy local. ...
Read more2 stars for customer service & presentation. The clerk was friendly & the cupcakes are indeed pretty. But 3 stars off for taste, quality, and price. First off the cake itself is either dry & flavorless, or dense & heavy like an undermixed muffin. The tower of frosting tries to hide that fact, & would've succeeded if it wasn't just a sickening pile of one-dimensional sugar. I've tried chocolate, yellow cake, red velvet & apple pie...ALL suffered from the same looks-better-than-it-tastes syndrome. Even if the frosting was redeemable, it takes up 75% of the cupcake, so you're being overcharged for whipped sugar! Finally, they charge you for a regular cupcake what other local (better) bakeries charge for a jumbo. If this is what a cupcake franchise is like no wonder the fad is...
Read moreI ordered the Best Sellers box for $37.50 and a couple of others totaling right at $50 online. I got there and was given the mini best sellers box. (they are really small). I had to get those from the open counter just to make a dozen, so I didn't get to try the flavors I wanted. However, the cupcakes from the open counter were pretty good. I just wish I was given what I ordered so my party would have been better satisfied. There was no red velvet, birthday or German chocolate. I’ll try a different place next time. They advertise all those wonderful cupcake flavors but it seems like just...
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