McDonald's — Restaurant in Montgomery

I had an atrocious experience at the McDonald's in Alabama. The service was appallingly slow, with my order taking nearly 30 minutes despite there being only a few customers ahead of me. When I finally received my food, it was not only cold but also a complete mess—my burger was barely assembled, and the fries were soggy and stale. To make matters worse, the staff seemed completely indifferent, with no effort made to address the issues or apologize for the delays.

The restaurant's cleanliness was another major concern. Tables and floors were dirty, and there was an unpleasant odor lingering throughout the dining area. The restrooms were in a deplorable state, with no soap in the dispensers and overflowing trash bins. Overall, this McDonald's location failed on every front, from service to hygiene, making it an experience I would not wish on anyone.

Certainly! Here’s a draft for a review expressing frustration over missing items from McDonald's:

Title: Disappointing Experience with Missing Items

I recently had a very frustrating experience with McDonald's. I ordered a meal through the drive-thru, and when I got home, I realized that several items were missing. I double-checked the receipt and confirmed that the items I paid for were not included in the bag.

I attempted to call the restaurant to resolve the issue, but my calls went unanswered. This lack of customer service and attention to detail is unacceptable. Missing items not only disrupt my meal but also show a concerning lack of respect for customers' time and money.

I hope McDonald's addresses this issue seriously and improves their quality control to ensure that this doesn't happen to other customers...

My daughter wanted to come inside to play, so we dined in. I placed my order at 1:33pm. we got number 3 table identifier. After about 10 minutes of daughter playing I noticed an order was on the counter I saw the cashier place the food on the counter and look in the lobby but he did not bring the food as the kiosk machine said "take a number have a seat and a member will bring it to you". After another 10 minutes, I called the number on the receipt, but there was no answer 3 times. I kept noticing the cashier had no customers so he could have walked into the lobby asked who had number 3 if no one was in the lobby he should have come into the play room where you could clearly see guest with the table identifier in the window where they were seated!!!! He noticed a couple of times we were in the play area but still decided not to come from behind the counter! The manager was on her break. Once she got off her break, she noticed the food still sitting on the counter and brought us our food. She said she advised the cashier to check the play room, yet he did not, and she had to bring our food. This is sad for her to have had to do. I told her what you are reading now, and she apologized. McDonald's in this area really needs to shape up! This experience was not a good one for us. The rating would have been a perfect score had he done his job. But because the manager brought the food to us and made sure it wasn't cold, I have 2 stars. 5 for her service and atmosphere only because of good...

This McDonald’s location was, unfortunately, one of the most poorly managed I’ve visited. Over the course of two visits—one for breakfast and one for dinner—my orders were consistently incorrect. For example, when ordering a Diet Coke, I was given a Diet Dr. Pepper instead. Additionally, the food quality was disappointing, lacking the freshness I’ve come to expect from other McDonald’s establishments.

On my most recent visit, I stopped by for a cheeseburger with mustard and onions, only to receive the wrong order again. When I returned to address the issue, the interaction at the counter was disheartening. A staff member demonstrated unprofessionalism, which made the experience uncomfortable and left me concerned about the quality of the food being remade. As a result, I chose to leave without resolving the issue.

The overall cleanliness of the restaurant was also below standard, which aligns with the concerns echoed in other reviews. This suggests systemic issues that may require attention from management to uphold McDonald’s usual high standards of service and quality.

To the employee I interacted with, I would encourage a reflection on the importance of professionalism, particularly when serving the public. A more positive approach would contribute greatly to creating a welcoming environment...