Wendy's — Restaurant in Montgomery

October 11, 830pm. I have not been to Wendy's in over 10 years and what caught my attention were the reviews on youtube going around about their crabby patty burger meal. My husband and I are big kids, so we got really excited to try this. We went to the one in Eastchase first but they said they don't have any more meat for the Patty's. Ok that was a bit strange. I followed the other person out of line, who I'm sure wanted the same thing, and went to the Wendy's on Vaughn road in front of Office Depot. We were still excited. I get to the menu to order and I was waiting for someone to speak for 2-3 minutes. She spoke eventually. I asked nicely, "Do you all have the capability of making a crabby Patty meal tonight?" The person taking the order said she didn't understand what I meant so I repeated It. "Do you have the capability of making a crabby patty meal? The other location ran out of meat." She said yes and the gentleman in the background said no. I asked do you have your Frosty Machine working and she said yes while the gentleman in the background said no. I said okay "Can I order two of those meals?" She said yes and the gentleman in the background said no. Disregarding the sarcasm from the person in the background we still went to the window. The woman that came to the window had a frown on her face like she was unhappy with an attitude. While getting my card to pay I spoke to her and said I wasn't trying to be confusing and let her know that the other location said they ran out. She gave me the cold shoulder, all but shrugged, and ignored me, handed me my food, handed me my card, closed the window in my face, and walked away. No thanks or receipt. I was in shock looking at the other employee that was hovering around cleaning until I drove off. I thought that was the rudest customer service that I've ever had in my entire life and I just spent $25 on those expensive meals. I don't spend that much at fast food restaurants, but made an exception because it was SpongeBob. Really it's not about the amount. It's about the respect. I was friendly to her and she was unfriendly to me. He was too in the background. I think that if you don't want to be friendly then you should not be at the window taking people's orders or working customer service jobs. That just makes sense. The excitement about the crabby patty was no longer of interest after that. I haven't gone to Wendy's in over a decade and I won't be back even longer now. Plus the sandwiches did not look like they were made by anyone that cared. No wonder there was only one person in line at...

This is the worst Wendy's ever. We waited in line to order for 15-20mins. When we finally pulled up to the window to order the young lady told us at this time they are only accepting online orders. I was like you are only accepting online or in app orders at the drive thru.

When you order online you don't go to the drive thru. You stop at the curbside service and let them knw you are there in the app.

I am like what online orders Now why would your drive thru be open and you close at midnight on a Friday and you are only taking online orders.

This makes no sense. The two cars before I guess were told the same and the car behind me got to order. I was lost.

Bad Customer service is like cancer to a organization. No telling how many times this has happen. I can only imagine the amount of customers and money lost due to this bull.

I love Wendy's but I will never goto this location again. Worst customers service ever.

If I am wrong I really would love to know. I can't see any reason by the drive thru was accepting online orders only. Lol.

Upper Management need to check on this.

I use the in app order all the time and neve has this happen. So...

I kid you not this is the 3rd time IN A ROW I've gone through this wendys drive thru and haven't gotten my food. the 1st time I placed a mobile order and was told they didn't have over half of the items I ordered so i had to cancel it, and the next two times I was in line with about 6 or 7 other cars and they told us they can't take any of our orders!! Once because of a "shift change" (I wasn't aware Wendy's had to shut down entirely to change shifts?) and the other because their system was down. I've worked fast food before and I know that things happen out of your control and I get that! However, I've been there 4 times since moving to Montgomery, and only getting food once is not a great track record. Maybe I'm just unlucky? 🤦‍♂️I'm not trying to blame the employees here (though every time i get turned away i see multiple employees just standing outside for some reason). In most of these cases it seems more like bad management or understaffing. In any case, something is clearly going wrong here, which is a shame because I was so excited to have a Wendy's...