McDonald's — Restaurant in Montville

I've worked at Mickie D' as a youngster, but I know, for sure, things have stepped up dramatically with AI technology & efficiency. I know that guests walking in can now order at kiosks and this helps manage the rush hours & allows the team to focus on drive-thru. I know drive-thru times are a competing factor for all district Mc D's. You would think that with such a heavy flow of guests, the food should be consistent & constantly hot. I know French fries are only cooked in certain amounts of batches & they take two and a half minutes. , If things were good, I would post about the good; but everytime I go to this specific McDonald's, the fries are soggy, unsalted at the best & it appears as though the food they're handing out is sitting & waiting to be ordered. So if they get a rush of fish fillets and no one orders burgers, it seems like those are the burgersthey are handing out 20 minutes later, when someone does actually order a burger. I rarely to McDonalds, once a week-maybe, but I live in the Montville area & this is the one I find myself going to. I try my hardest not to go, but I always end up going here and I am not overly satisfied. ALTHOUGH, WHAT I can say POSITIVE is that their milkshakes are always ice cold & the whipped cream is always overflowing from the hole in the cap..... which I absolutely love! This single factor outweighs the cold food complaint. I don't ever complain to them or turn around and bring my food back because I do know how it is; we are still in the middle of a pandemic. They're exhausted and we are just needy and greedy little brats that want our McDonald's hot and fresh. We can pipe down a little, right?... I know I can- As long as their milkshakes stay right! Thanks for reading! Hopefully with feedback they can produce better results through the negative aspects Thanks...

I came in to have them re-make a chicken sandwich I bought for my husband the might before. The shift manager was delightful, and apologized profusely when it was made wrong. Again. But I wasn't bothered by the kitchen adding the 3 ingredients that they forgot, because she was genuinely kind. After dinner is my favorite time to stop in, especially if I am there to get work done. As an Ex-Friendly manager, I end up observing employees, making note of things that need help, but also good things. Then I try to come in person to talk to the head Managers. Not only McDonalds, but other restaurants. Managers rarely get to spend time watching and listening to people that they hired, or workers already there before they started. Oftentimes, managers only hear complaints. I will also complain if necessary, and if a shift manager is treating the staff or customers poorly. I don't hesitate to pull them aside and tell them that they need to step back, cool down, and rethink why they are in the customer service industry, especially front of the house, when they seem to not enjoy leading others, or dealing with the public. The Uncasville McDonalds has a great female manager, and a growing number of excellent, caring, employees. Stop by an if for some reason your order has an error, just let someone know. It...

I don’t expect fast food to be top of the line food or service. Even those standards were not met at my last two experiences at this establishment. I went here a month ago and I got lemonade. It was changed quickly but they didn’t calibrate it before giving me my drink so I got a very weak drink. I wouldn’t really care but lemonade is an up charge so I’d want what I pay for. Today I went there for a mcchicken and got my husband new jalapeño bacon quarter pounder. He got lemonade which was again just water with a little lemon. I’ve worked at McDonald’s for several years myself so I get how you do have to park people but it was not even busy in the slightest. When I got my food, it seemed the worker (manager possibly?) when I told them about the lemonade knew that they gave me a weak drink as she replied as such “I know” then didn’t offer to get us a new lemonade just asked what else he wanted and snapped her fingers immediately afterwards like she had better places to be. I would have personally gotten written up if I was rude to anyone like she was to me. She came back out with a sprite and was nice to us out of nowhere. This is the closest McDonald’s to my area but I may skip going there after that...