Burger King — Restaurant in Moore

I ordered a 2 for 5.00 whopper deal, SPECIFICALLY asked the employee if I was allowed to use a buy-1-get-1 coupon BEFORE ordering NATHAN took the coupon, examined it, informed me that I was able to use it and I reiterated that the total with the coupon would be a purchase of 3 whoppers, he answered "yes sir, great deal". I waited for my order of 3 whoppers for over 26 minutes to finally receive 2 whoppers and the manager informs me that the coupon wasn't allowed, after explaining that NATHAN informed me otherwise, instead of inquiring with NATHAN, RODNEY, THE MANAGER simply informs me that NATHAN was wrong and that I will not get the coupon honored, AFTER explaining the conversation and length of time of my wait, that could have been remedied upon first ordering with NATHAN, RODNEY WAS VERY UNPROFESSIONAL IN THE WAY PROBLEM WAS HANDLED, only defending that it was not him in causing the problem. Both employees need to be retrained in the roles they are occupy, and that their enept abilities should not cause the customer to receive such subpar service. I normally frequent this BK, due to the only one in the immediate area, weekly. After this incident, I will no longer patronize due to the fact it is employed by such ill-trained...

Edited: My first experience here a few years ago was terrible, but I've since gone back multiple times and have had excellent customer service. The people working here are always so kind. The only thing is that at night, their drive thru can get incredibly slow, which is the only reason I deducted one star.

Old review:

When I visited a few weeks ago, the employee was helping a customer in front of him and the employee was obviously incredibly frustrated. It seemed as though the man was getting some kind of refund or adjustment to his order. It was very awkward and took a while for him to remedy the situation. I was uncomfortable watching the situation unfold because the employee was so frazzled. I haven't visited a Burger King in a while, but the burger I received was not like how I remember, and I did not find it appetizing. The temperature in the building was nearly unbearably hot because the heater was turned up so high. I took my son to play in the playland and the two other parents there and myself both agreed it was way too hot. My son enjoyed the playground, except for how hot and sweaty he became due...

Let me start off by saying that I love Burger King and have been eating their breakfast and their whoppers for as long as I can remember. But i have been to THIS Burger King numerous times and every time i come its always somthing...today i ordered 2 let me repeat 2 breakfast sandwiches and when i got to the window i paid and received my order. Made it all the way back to the high school and looked in the bag and looky there only 1 SANDWICH!!!!! When I returned to get my other sandwich i was met with a sorry and a cold sandwich. I was told numerous times that the owner was not there and that she couldn't make me a fresh sandwich or guve me any kind if compensation. I own a small business, a pizza shop to be exact and if i did the same to my customers i would have BEEN out of business! Please take a lil more pride in yalls work ethic and be proud of the food you are serving! Im sorry but strike 6 does it for me, i work to hard for my money to keep getting...