Crimson Melt "Best Sandwich in Town" — Restaurant in Moore

Let me start off by sharing the excitement for this new establishment in Moore, Oklahoma. Now I knew going to the restaurant on opening day was going to be crazy, but honestly, for a real review that the establishment can take into consideration for the future is best found in the start. Initially walking in, it was packed. I may not be exact but I can almost guess that they exceeded the beautifully painted max occupancy of 99. Which for a new business is kinda wonderful. My first thing to notice was the lack of interaction from staff to the guests in the dining room. Looking around I seen more people. All eyes on the kitchen than on eating their food because they simply did not have the food to eat. Not even drinks on the table. But I, of course, like to sit nearby the kitchen and eavesdrop. You can hear the frustration from those prepping food but they working harder than I think I have ever seen a group of cooks in a kitchen. A few of them kept great attitudes and smiles despite the chaos. Now on the other hand, the man I believed to be the owner was running around trying to help his staff, while the woman I assumed to be the GM of the establishment spent more time standing around clueless. At one point I heard those in the kitchen ask for assistance to help get the drinks out and she eventually would wander to something else. A GM of an establishment should be someone out interacting with customers. Making sure they are taken care of while food is being waited on, jumping in to help their staff get things done, the cook was leading direction in the kitchen and handling more business in the two hours I was there. When I finally received my food in sections. Presentation wise, sandwich amazing! I ordered the Shift Fridge so I could get my money's worth. Tots, not so much. The serving size of the tots is like a small from Sonic. I was expecting a mountain on my tray for the price. Now I didnt ordered the mac since it was on my sandwhich so I had to observe others, dont come at me for the taste critique because I dont have it. I did, however, notice that portions were misleading from what they advertised. I expected to see a boat of cheesy mac, not a single scoop from braums cup. These portions are unacceptable for the price. You can eat a fat steak dinner with two sides for that. Same with the shakes, although they are beautiful shakes, the price is still too high. I get, it is completely new and will need to work out the kinks but if they don't handle it quick it could hurt them. The establishment had a wonderful atmosphere and a great purpose. I hope it succeeds.

Sincerely, Your Favorite...

We saw an advertisement on Facebook the pictures looked amazing so we go in to try it and there are teenagers running the place cussing in front of us being very unprofessional we get our food it is incorrect we are argued with over what we ordered even to the point of saying that I didn't pay for an extra side of ranch that I was asking for which I indeed did and had to show them on the receipt we were given attitude the whole time I had ordered tots with stuff on top of them they brought me a sandwich I requested it be sent back and for I had ordered tots with stuff on top of them they brought me a sandwich I requested it be sent back and for me to get what I ordered my husband was already done eating by the time my food came out it was burned there wasn't melty cheese on top it was just overall horrible experience I reached out on the Facebook page and was told how upset the owner was about it and the owner wanted to meet and talk about which I would have been fine with but it wasn't just me I was told that in order for me to get my money back for my food or some sort of discount or something for the next time we came I was told I would have to sit down with the owner and the manager that was on duty because they said what I said was not true.... They lied and said that I sent my food back because of incorrect toppings not because they gave me a sandwich instead of a loaded tots which is what it was supposed to be never in my life have I been told that I would have to sit down and argue my case to the person who already treated me disrespectfully and called me a liar... I repeatedly asked for them to sit down with just me if you wanted to sit down but I would not continue to be disrespected by his employee in all of my years I have never heard of anyone doing that so needless to say nothing was done because he refused to do anything so I will not be taking my business back there and I will be telling everyone I know how horrible of an experience I had their and how the owner wouldn't even give me the time of day because they believed the employees over the customer even after I begged them to go back and check the cameras they refused to do that. I even waited a couple of weeks thinking maybe after he had some time that he would go back and look at it and reach back out to me but that never happened. Being in a family a veterans and having several friends as well that are veterans I never would have expected this kind of thing from somewhere that was local and...

I had to make a trip to OKC a few weeks ago, and wanted to try a sandwich shop I recalled seeing the OKC Cake Lady's post on Facebook where she baked a special "grilled cheese sandwich-looking cake" for their grand opening. Couldn't remember the name, so I checked her posts and discovered it is called "Crimson Melt." I Googled directions and headed to Moore for lunch. The restaurant takes up 2 suites in the "strip mall;" the main entrance is to the left. Once inside, you proceed to the counter (to the left, toward the back and place your order. I chose to "build my own" sandwich from the menu options: garlic/basil/parmesan sourdough bread, smoked gouda and Swiss cheese, grilled chicken, caramelized onions, and avocado spread....😋😋😋 I definitely also wanted to try a milkshake, and followed the counter person's recommendation of the "Union Break," which is a coffee ice cream base, with lots of whipped cream, chocolate sprinkles, caramel drizzle, little donuts, and a honey bun! At the offer of "$5 more makes it a meal deal," I opted for THAT; it included tater tots and a drink(fountain drink, NOT the milkshake - that was an additional $7.99 for the 12 oz. size). Could I finish it all? I could not.🤣 What a great meal, though! I had the opportunity to chat with Suzy Cardenas, the manager; it was pointed out to me by staff that the owner, Ashontay Owens, was there in the dining room meeting with Suzy and another person. I learned he is both a military veteran (Air Force), as well as a retired fire chief! They've been open about 3 months now and are still in the process of "tweaking things" to give the best possible experience for their customers. The restaurant is completely firefighter-themed, even in the bathroom, with the clever use of pressure gauges and pipes for the toilet tissue holder! This place is absolutely worth a side trip when in OKC area, instead of hitting up the run-of-the-mill restaurants along I-40! I felt the prices were super reasonable for the great food and absolute work of art milkshakes! If you plan on going during "peak" hours, there can sometimes be a 30-45 minute wait for a table, but you can choose to get your food "to-go" if you're not able to wait for seating. I went around 1:30 p.m. and had my...