Arby's — Restaurant in Moorhead

Understanding Arby's is a fast food restaraunt that's average at best, I just had the most disappointing experience with this Arby's location. The chicken tenders were stale and tough tasting, the fries were cold. Not just cold-when-you-bring-fast-food-home-cold, but ACTUALLY cold. The au jus container wasn't properly filled and thick with an awkward taste. The French Dip sandwich had stale bread. The milkshake was mostly syrup and so disgustingly sweet it actually burned our throats, not to mention the way everything was haphazardly stacked in the back, with things spilling out of containers and liquids leaking all over what we got. We called asking for a refund because we werent satisfied and had been told we needed to drive back with our food. Cool, I get it, people are scammers. It is quite frustrating that we now are wasting gas to go back and get employee mistakes fixed. They tell us to go through the drive-thru to meet with the manager on duty. Then they tell us we need to go inside. Then we're given attitude by the manager, the person who spoke with us over the phone and TOLD us they were the one that made our meal. They stated it was just them and one other staff member at the time and they remembered making our order when we had called on the phone. They proceeded to try and explain why the milkshakes were so syrupy but it really just sounded like they were trying to make excuses for terrible service. LILLY and her Arby's team from tonight are lucky Google doesn't offer reviews below 1 star. How disappointing, I really can't believe Arby's would let this quality of food be sold....

We have gone through the drive-thru at Arby's a couple times in the past year or so. I don't remember the last time that my order was inaccurate from there. They can be a tad spendy but the food is usually worth it. It was one of my dad's favorite places way back. Of course back then I pretty much only got stuff from Arby's when I was working in the field and Dad was going to pick up the food. They've got several great options like roast beef or either grilled or breaded chicken sandwiches. They have more sides than most fast food restaurants. Believe they still have the jalapeno poppers mozzarella sticks curly fries and possibly a few others. They make the absolute best jamoka shake It's one of my favorites. Plus I'm like a lot of places for drive-thru they still serve a large shake instead of one size fits all type thing. I have always had decent service there. I've only actually eaten in the dining room a handful of times over the years. But the drive-through staff is always very friendly. Also very patient when you have trouble making up your mind. The food is almost always absolutely delicious. It's the one drive-thru around here still that you can go to to get a little bit different options instead of everybody's version of basically the same thing. For me it's always wound up being a very...

GET 👏🏼 BETTER 👏🏼 SIGNAGE 👏🏼 I came in from the east (passing Starbucks) and entered the drive thru line- as one does. Noticed once I was around the curve that there was no order intercom but saw 2 cars being directed to the parking lot to wait so figured maybe theyre taking orders at the window. Waited in line- now locked in line because cars in back of me and curbs stopping one from exiting the line. Once I pulled up I told them I hadn't ordered. The employee said I'd have to wait until the cars in front of me (waiting for their food but parked blocking the only exit) got their food, pull around to order and wait +15 minutes AGAIN. I know the signage isn't the employees fault but all I intended to order was a fry for my 2 y.o.. that can very easily be put in as an order right then and there. There was not ONE sign or arrow or any sort of way one coming from the east would've known their drive thru intercom is at the front of the store.... Not the...