Papa Johns Pizza — Restaurant in Moorhead

Papa Johns Pizza is a joke! I ordered online and was waiting patiently for my order. After 2 hours I called the Papa Johns and there was no answer. Now I'm worried because my credit card was charged. After calling again and again, I drive halfway across town. I arrived at Papa Johns and saw that they're in fact open! I go in and talk to the lady at the register. After several minutes she states that she can't find my order. Another man shows up at the register and still no luck finding my order. I express to them that my card was charged. They just shrugged their shoulders. Then the lady at the register asked me for my phone number. After entering my ten digits, she found my order. Great! I thought. Now I can get my food. But no!!!! I was informed that my order was cancelled because they don't sell Taco Pizza. I was dumbfounded since I just ordered a Taco Pizza on their website. I pull up their website and show it to the lady. All she does is shrug her shoulders. I'm livid at this point. Questions arise. First...if the order was cancelled, why wasn't my card showing this? Second...if the order was cancelled, why didn't someone from Papa Johns communicate this to me? Was I just supposed to sit there and say oh well I guess $92.46 isn't that big of a deal and forget about the order? Papa Johns, you need to sync the information from your website and your stores. And you need to train your employees not to shrug their shoulders when asked a question about your business. Shame on...

Look, I ordered a carry-out pizza from Papa John’s because I thought, “Hey, I don’t feel like cooking tonight.” That was three presidential terms ago. I have since learned a new language and earned my doctorate online!

The estimated wait time was "15-20 minutes," which apparently translates to Papa John’s Time, a time zone where clocks are decorative and ovens operate on a geological scale.

I showed up at the store, gave them my name, and the guy behind the counter looked at me like I’d just asked him to solve quantum physics with a breadstick. After checking the back three times and consulting the Oracle of Garlic Sauce, he said, “It’ll be ready in just a few more minutes.”

Spoiler: It wasn’t.

I aged. I withered. I became one with the waiting bench. At one point, a fellow customer looked at me I could see in his eyes that he too was ready to except defeat and walk out with empty hands and an empty stomach.

By the time my order was ready, I no longer craved pizza – I craved justice.

Would I recommend this place? Only if you're looking to time-travel through sheer boredom or are trying to test the limits of the human spirit. Otherwise, bring a tent and snacks. You're gonna be...

We have ordered from PJ for many years. Our issues with the Moorhead location seem to get worse everytime we order. The last issue was with an oline order. I was charged for the food and receiver confirmation it would be delivered in about an hour. After waiting over 1.5 hours, I called in asking where my delivery was at. After calling a couple of times, they finally answered and told me they don't have a way to get me my pizza as they don't have any delivery people working. Why wasn't I called earlier to find this out? I was told over the phone if I want my pizza, I have to come and get it myself. Stupidly, I did that since my kids were hungry AND it was past dinner time. I paid full price for cold food and the breadsticks had a weird flavoring on them. Then to top it off, when I pulled up to pick up the order, a delivery guy was standing by his car smoking. We will not order from this location ever again. Customer service has died here and the food is...