Chipotle Mexican Grill — Restaurant in Moorhead

This Chipotle has a few notable features. First, I do appreciate the location. I must say, something impressive about this Chipotle is how consistent they are at making online orders completely wrong. If this was one instance, no biggie, accidents happen. Somehow, this is just about every time I go to this Chipotle. I can't have dairy, so I often order my burrito without cheese. Apparently this is just a suggestion to them because I frequently receive cheese. Guacamole is often forgotten, which would be fine if it were free, but it's about $2.95. Pop orders are often wrong. I see how you could confuse Diet Coke and Root Beer if you didn't look at the fountain at all, closed your eyes, and hoped for the best. I've also been given my pop in a water cup, notably smaller than the fountain drink cups. Most recently I ordered with my boyfriend. A sofritas bowl, chips, and a steak burrito We picked up in the Chipotlane. My boyfriend noted that the chips were missing, went back in, and asked for the chips, clearly labeled and on the shelf. Upon arriving home, we noticed how small the steak burrito was. Curious, we opened it to discover that the burrito simply contained rice. Nothing else. After driving back, we did receive the proper burrito. The manager was very kind and helpful, the rest of the service left something to be desired, like steak for example. Perhaps reading comprehension is a challenge for those preparing the orders, if so, accommodations may need to be put in place so this doesn't continue happening. Visual recipes? Orders read allowed? Someone overseeing? Repeated training? Hard to say what the solution is, but hopefully this Chipotle will work on their ability to fill order accurately. In the meantime, I may just make a longer commute to a separate Chipotle.

P.S. The helpline is absolutely useless. After asking the cheerful robot to speak to a human, I just kept getting...

Last time I was there the employees were being mean to eachother right in front of all the customers it was super uncomfortable and they didn’t have the rice ready so we waited 15 mins for it

Today I went there and again the rice wasn’t ready (I asked how long and they said 30 mins) I waited in my car and went back inside and then they said the rice still wasn’t done, I asked how much longer and my response was “yeah I know I said 30 mins but the rice cooker is actually down so it’ll be another 45 mins” It’s like okay so why didn’t you just tell me that the first time instead of lying to me and wasting my time. Also for context both times they were out of the rice it was dinner time not some off random hour so they should be prepared with their ingredients ready, also I don’t appreciate being lied to and having my...

I would just like to start off with the fact that the food was delicious. Got it quickly and was informed on upcharges and sizes, as well. Acelynn did an amazing job on my order, especially with being trained in. however, the gentleman (or not) was incredibly rude. can’t even count the amount of times i said thank you with no response, as well as my payment being completed by him blatantly turning around and ignoring my “thank you, have a good day!”. not to mention the mocking remarks about customers towards employees. loved the enthusiasm and energy of the other three (two younger “kids” and a woman), but that guy needs to work on his customer service skills 😬 if i were to come in again and see him working, i would turn around and walk...