Jersey Mike's Subs — Restaurant in Morehead City

I went to Jersey Mike's on Arendell in Morehead City to pick up a sandwich more than an hour before they closed. Tuna looked good. The lettuce was all brown and wilted. The preparer dug to the bottom of the lettuce bin to pull out some fresher-looking pieces! I am begging her to please get a fresh bin of lettuce. She finally realized there wasn't enough of the fresher-looking lettuce and went looking for other lettuce in the store and found none!! She asked her manager (or at least another person). She came up with a head of lettuce from their refrig. I said fine, don't even chop it as I will take the leaves. Which was what I wanted to do in the first place...leave!!! Now she pulls the brown and wilted lettuce off of my sandwich and actually...wait for it...you won't believe it...puts it back in the lettuce bin which of course had tuna clinging to it!!! I pity the next person who wants lettuce on their sandwich should there be another person coming in. At this point the manager (or at least another person), came over to assist, put the leaf lettuce on my sandwich, then I asked, thinking that with all these problems, not to mention Board of Health violations (just a guess), that maybe she would "throw in" some cheese at no additional cost. But no. Fine, I paid, and left the restaurant the way I found it...with no one there! Apparently, the community knows not to go there to eat as they have not been trained in proper...

So I came in today after/during a small rush. 4 people working at the counter at each station like a total team (someone was also in the back!). The people behind me were the last of the little rush, so when I sat down I heard the manager tell the crew "awesome, I'm proud of you guys." And honestly, that may sound like a small thing, but as a customer I was happy to hear that. And even more so, you could feel that from everyone. They were all sincerely friendly, not just customer service friendly.

Before I left I heard him explain something to one of the workers since he was about to leave (I assume) and I remember hear him ask her if she was comfortable with all of that. So again, a genuine, friendly, and thoughtful manager leading a team who were themselves genuine, friendly, and thoughtful.

So hats off to this crew!

Also my food was delicious, and that always makes...

I never give bad reviews but frankly this was something that really offended me. I walked into the store to get some food. I ordered my meal and requested for the meat to be grilled to which the gentleman behind the counter asked, “Are you pregnant or something?” To which i responded, “ No, can i please get the meat grilled?” He then went on to tell me it was not protocol and could not grill the meat because of some type of food contamination?? I didn’t know being pregnant was a requirement in order to ask for a grilled meat. I then received a cold sandwich which i originally requested to be grilled. Very unprofessional and uncalled for. If the gentleman did not want to do to grill the meat he could’ve...