McDonald's — Restaurant in Morgan Hill

I have travelled all over the country and two of the three worst McDonalds in the entire country are in Morgan Hill, CA. The third is in Saint Joseph, MI. I have been to this location about ten times and every time I regret stopping here, but, I live close so I still go sometimes. This time it was 10:40 pm on a Friday night and the lights were out because they were extremely short staffed and were closing early so I had to order at the pick-up window. The fries were old and cold, the quarter pounders were cold, the diet pepsi were flat and instead of chocolate sundaes I got carmel sundaes. Do not stop at the McDonalds near East Dunne Ave (Condit Road) or Tennent Ave. EVER.

The above review was from several months ago. The following is from tonight:

I went to the McDonalds on Monterey Rd at 8 pm on a Saturday night and the dining room was closed due to lack of staff so I went to the McDonalds on East Dunne Rd and it's dining room was also closed due to lack of staff. There were only four people working at the store because workers don't show up. This is a repeating issue with all three locations in Morgan Hill. I don't know if this is a management issue, worker quality issue or pay rate issue; but, these stores are hurting the reputation of the chain and should be shut down if it can't be resolved. I have travelled all over the US and these locations are the worst I have ever...

Understaffed, ran out of hash browns for the breakfast, took about 45 minutes and 3 attempts to get our order right. It was not just me. There was a guest with order number 11 prior to me and he was still waiting for rest of his order. There were several people who kept coming back to get missing parts of the order. I sure am glad I didn't go through drive thru or half my family would have been starving. I feel bad for the people who did. The drive thru times were better but not by much. One lady to take all orders (for inside) and 3 to fulfill the orders, take drive thru orders and hand out the food. The person who looked like manager was just walking about. Maybe this was an exceptional day, maybe they do not care because the location gets plenty tourists who are not repeat customers or maybe they are just understaffed to maximize the profit but I would absolutely avoid this location...

I went through the drive through and ordered a cheeseburger meal with a strawberry shake and a bottle of water. When I received my food I realized my fries were cold. I brought it the attention of the drive thru attendant and she went and got a very young female manager. I explained my fries were cold and she told me that she couldn’t guarantee hot fries. I was in shock and instead of arguing with her I asked for my money back. She asked me for my food back which I gave and she gave me a refund. I just can’t believe that a restaurant can’t guarantee hot food. I have no problem paying 12 for fast food but hot food is what anyone pays for. McDonalds needs to pay attention to serving their customers with what they pay for. Or at least hire people who understand that if it were them and their money hot food is important when you spend hard earned money...