IHOP — Restaurant in Morgantown

The service was good but there’s a male employee that was really rude. Management needs to educate staff on basic communication skills. Apparently, they are having issues with people parking in the retail store parking section of the mall. This male staff (a chubby guy) came out of the store screaming at us for parking in the retail store parking section, thinking that we were not going to the store. He was rude, unprofessional and very selective to confront women and not men. We explained to him that we were going to eat inside the store but were putting something in the car trunk. He responded back in a nasty way that he didn’t care, that if we were not going inside the store right away, we needed to move the car. Well, long story short, we went inside the store and requested the server to sit us right in front of that parking section window. While we were in the store, multiple guys parked there, didn’t go to the store, and this employee didn’t confront them. We requested to talk to one of the managers and she apologized. The food was great, our server was awesome, but that employee was rude and unprofessional. It’s sad that IHop, a good restaurant, has an employee like that giving customers a bad impression. My daughter didn’t want to go inside and eat after this incident, but I explained to her that this employee is not the owner of the store or the parking and that he doesn’t represent what IHop is. Good luck IHOP!!! Please train your staff on how to communicate, specially if you have parking issues. There’s a way of saying things in a respectful way.

Recommendation: for parking related issues, the mall/ IHOP should hire a security guard. An IHOP employee with IHOP uniform and apron should stick to his job inside the store and portray a professional image of a good server/manager with excellent customer service skills. Sticking the head out of the store back or front door to yell at people for parking space issues (regardless of the situation) contradicts the friendly image and...

Went here to share a stack of pancakes with my daughter for my birthday. Ask the lady up front about the free stack of birthday pancakes what the proof of an ID. she went and checked, than let me order, brought me the pancakes was very very nice,all up until it was time to leave and she asked me if I had a coupon printed out coupon. I said no you told me I could have a free stack of pancakes for my birthday with a proof of ID.I then went to the front of the store to see if I could handle this. the lady said that I should have got an email from IHOP which I did not receive an email through IHOP but I had signed up for the regular free stack of pancakes. I told them the regular free stack of pancakes that got sent to my email hadn't been sent to me yet due to the fact that I just signed up today.I called in before I even went to IHOP and ask them if they still did the free stack of pancakes for your birthday with a proof of an ID and I was told yes. So still standing there I am told I have to make some kind of payment on my check that he just has to have a payment. I said I don't have any money sir it is my birthday and I was told I was a allowed free stack of pancakes. He then said to me there's no reason to get loud and start yelling at me. My voice was not raised but I was agitated. He offered to keep my ID for the free pancakes. I think not sir. Manager says to me well I have to have a payment today. I said I have no money. He then repeated to me to leave me ID I said not gonna happen but I can email the free coupon to you went I get it. He says but you might have not meet the qualifications...?? It was a free stack of pancakes for signing up.Period WHAT QUALIFICATIONS? Worst place to get birthday food....

Unfortunately, our trip to this establishment left us very sick. I first visited this establishment when it opened in 2016. The food was made hot and fresh to your specifications of how you wanted it done. It was very on point. The service from the staff was phenomenal. Fast forward two years. The food that we ordered was not fresh nor hot. Nor was the coffee or the hot water that your supposed to get when you order hot tea. We sat at the table for almost ten minutes before someone took our order. The young ladies that were at the register were too busy talking, taking smoke breaks, and paying attention to the white people while ignoring us the black people. The food that we ordered was overcooked and dry. Portions of it was so hard that it seemed as if, it had been sitting under a heat lamp or left in a pot with the top off drying out. It was so hard that I couldn't even use my fork on it to break it up. Other portions were undercooked. I couldn't find a manager to speak with about the customer service, which I later found out that he could not take care of the front of the house, due to him being in the kitchen cooking. What made it worse, was that the Management was cooking and allowed this type of food to be sent out to a customer, that is not professional. I understand that sometimes businesses will be understaffed, but that's no excuse for proper service. You should never send subpar food out to your customers to consume. There should always be a manager to take care of any customer concern. No matter what, there should not be any exceptions. I will not be giving this establishment any more of my business. If, I could give a negative review that would give them no...