Arby's — Restaurant in Morristown

Prejudice experience!!!

I visited this location 5/24/22 my first time ever and the customer service was terrible and embarrassing. When it became my time to be serviced I wasn’t greeted by the cashier named, Cathy. When I approach at counter she said, “ is this for dine in or carry out,” I smiled and replied, “ hi how are you,” she replied by saying, “I’m good, is this dine in or carry out.” I replied, I’m doing good as well”. Next, I had asked for someone else to ring me up, she replied, “ so you don’t want me to ring you up,” I replied, “ no, I was never properly greeted, and then when I did greet you by asking how you were you still never asked me how I was”.

So then she called for a lady name Megan to come and ring me up. Cathy informed Megan of why I wanted her to ring me up before Megan approach the counter. Once Megan approaches the counter to ring me up, Megan failed to greet me with a “hi how are you”. Therefore, I greeted Megan with a “hi how are you”. Megan replied, “I’m good. How are you?” I replied, “I’m good. thank you.”

As I was waiting on my food. I noticed that Cathy began greeting every white person that came after me with a smile on her face. I did call and make a complaint with the corporate office asking that the owner of this location reaches out to me to discuss the issue. However, I do feel that this experience was prejudiced because Cathy never apologized to me, not once; and Megan even being informed about the issue still failed to greet me and apologize for Cathy’s ignorance. I do not believe that I will return to this particular location in the future.

P.S. they weren’t...

Its very disheartening to have to edit this review and take away a star but I'm very disappointed in the management team from my last visit 6/5/22. There was an issue from the beginning regarding the drive thru I sat there forever waiting to give my order, but no one said anything so I put it in reverse and went back and forth but nothing. So I drove up and yelled at the lady ahead of me ask her if they had taken her order, she states yes working fine. Okay so I backed up and yelled at the speaker some more, finally a guy answers to take my order. You have to know how frustrating that was. Anyway I get up to window and ask what happened and tell them if their busy it's better to let someone know you will be with them in a minute, all I got was excuses so I ask to speak to management. I explain to them and what do I get, more excuses. What bothered me most about this ordeal is not one service or management person apologized to me for my bad experience. So for a place I held in such high regard it hurts me to take a star away. Below is my review from the past!

ABSOLUTELY THE BEST OF THE BEST! I am never disappointed, shorted or experience any bad service. Matter of fact Arby's employees in Morristown ,TN are always professional and delightfully friendly. The food is beyond delicious and the menu is always offering something for everyone and the portions are just right. Please consider opening a store on the East end I know that it...

Don't get me wrong...I love Arby's...love their variety and no one does roast beef better...BUT...the service at this location is average at best. We stood in line during a one-hour lunch break waiting to place our order with only one register open. It was being ran by an apparent manager. Another manager came and opened the register next to her leading us to think the line would start moving faster. The guy at the register was from a hospital and had multi orders with a stack of credit cards in his hand. When the other manager opened her register, the first lady shut hers down...still leaving us in a long line short on time. We walked out and went to another restaurant where we enjoyed open-faced roast beef sandwiches with great service. Sorry, Arby's, but you lost us on this. Both managers should have AT LEAST got the orders taken and started in rotation and then helped with the orders in the back once they were up on the screens. Very poor judgment on your part and lost customers to...