Chipotle Mexican Grill — Restaurant in Morristown

I went to the new Chipotle on opening day (Thursday), and honestly, it went really smoothly for how busy they were. There were about 15 people ahead of me, but the line moved fast. I’d say I made it to the front in about 20–25 min, which wasn’t bad at all for day one. The staff was friendly, patient, and professional, and you could tell they were doing their best to keep things running smoothly. My chicken bowl was overall really good, the area was clean, and it felt like a positive first day experience. I spent $12.00 on a chicken bowl with queso

Then I went back three days later to try out their new drive thru mobile pickup lane for a chicken quesadilla. For now, quesadillas orders are mobile only. I placed my order at 12:15 PM for a 12:30 pickup, but the drive thru line was a nightmare. It took about 50 minutes just to get to the window, and then I waited another 15 minutes there. The issue seemed to be that the person working the window kept getting pulled away to help make food on the other side, which caused everything to back up. My quesadilla was $13 and my Mandarin drink was $3 . After tax, it was $18.95 which is a bit steep.

To be fair, it was a busy Saturday lunchtime, and they’re still in their opening week, so I get that they’re figuring things out. The staff was still super friendly and surprisingly my quesadilla wasn’t cold or bad at all. It was actually really good, and I’d definitely order it again… just not through the drive thru mobile pick up.

Overall, I’m giving this location 3 stars because of the food quality and I know they’ll get the drive thru process smoothed...

I understand this is a new restaurant in this area. I understand they are busy. But Lord HELP I've never had worse service. The first time Inwaited 30-40 minutes for a mobile order. Fine, whatever. They gave us free drinks. The drink machine was out of syrup. I get it; they were busy. Finally get my food. I ordered hard shells and was given soft. I cannot eat soft shells due to an intolerance. Went back inside and explained thinking it had been a mixup. No, they had simply replaced the shells, WITHOUT ASKING, because they had ran out of hard shells. Bless the girl I was talking to because she found some. I went back today, and the drive thru was busy, but inside was relatively dead. I stood there waiting to order and was ignored by the woman behind the counter and the two men behind her. She finally told me that they weren't taking orders inside because the drive thru was too busy. I've never heard of that, but to each their own. I probably won't be back for a while, if ever, because the customer service has...

This place is a joke. No signs on the door to say they are not accepting cash but let people get their food then go to pay and it’s oh we don’t have no change you can’t pay cash. And then charging for chips and salsa when I plainly showed and scanned my free code. So after I paid with card the “Manager Danielle” STEALS from her employees tip money to refund me cash and not on my card. Then turns to my grandma who asked how couldn’t she pay cash if they were using tips as change and Danielle has the gut to say my grandma was STEALING?? Like you are the one who took your employees tips to give me and my grandma asked a QUESTION! She NEVER touched your tip container. And THEN she wants to BAN me my grandma and my sibling for the QUESTION we had? Like what since does that make you took from your employees and we never had touched it. We also weren’t the only ones who were said to be “BANNED” tonight a few infront of us were also told this. very...