Panda Express — Restaurant in Morristown

Beautifully remodeled or new store in the appearance. Staff was not friendly to go out of their way in any manner to be polite, smile or laugh. We walked up to the buffet style serving choices and noticed several patches of burnt noodles. We made comments to each other about making sure we don’t get burnt noodles, she asked if she could help us, we asked about some of the items that were empty, which several of them were, she ignored us and appeared not to hear us, which made us wonder why she even asked what we would like to order. We waited several minutes and then asked again. She said yes somewhere coming up we said OK because there’s not even a label made for it so we were concerned that it may be out for the evening. My husband mentioned that he will be wanting some noodles, but if she could avoid the burnt one, so then she starts mixing the burnt noodles that were in several locations within the platter into the mixture. She did not ask if we wanted it to go or For here and then started putting everything on an actual cardboard plate in which we stopped her inside this order is to go. We then ordered all of our items and instead of the heaping spoonful that is advertised every spoonful was lacking and had extra room for more and definitely was not heaping! My husband ordered the bigger plate in which you got an additional side of sweet fire chicken. I ended up grabbing the container from the cashier after she finished opening each one to see what it was, which I thought was disgusting and unprofessional to do near a cash register, and I’ve never seen them before panda express! Normally they mark on the top with the item is, and on top of that this lady was one of the two ladies that filled our containers so she should not have needed to open them right near the cash register in an unsanitary area after she’s touching, cash register buttons! Furthermore, when I opened up the size container it was 3/4 of the way full. That container should’ve been a heaping spoonful in which normally the person who fills it is struggling to get the container to close, it definitely should not have only been 3/4 of the way full. To say the least, we will never eat at this panda express again! That experience was just horrible because when I asked if they shrink the container size or why it wasn’t super full, why their portioning was the way it was why they mixed in the burnt noodles, the staff Began to argue with us instead of apologizing or trying to fix anything and one male staff member who was tall with glasses I believe his name was John or something like that went on to explain to us that he has worked there for eight years in which we didn’t even think this location existed for the past eight years I believe it was recently built, but anyways! This was the most horrible experience. We have had at panda express yet….. we will just wait and order panda express only when we go to Knoxville now. We have eaten at that location several times and never had an issue, this was our 3rd to 5th trip to this current location and the way we are treated and the quality of food this time around...

The food is really good for fast food Chinese. But every time, literally every time, I think 3 or 4 times total the last couple of months, that my wife and I have either got delivery or take out, something negative has happened. Once we went through the drive through for take out that we had already called in and they didn't have rangoons so they had us park and we sat there for 20+ minutes before getting them. The next time we ordered delivery and we ordered a full order of rangoons but got delivered a small order, and the delivery was about 35 minutes late. We just ordered delivery tonight and ordered a full order of rangoons and we didn't get any rangoons delivered. I let them know each time and they put us in this mysterious "book" for next time to get something free, but it would be amazing if just once, our order was correct. We also request to get sauces, and not once have got them in our order, tonight included, and it says it right on the receipt. I know this place was new a few months ago, but I'm not sure they'll ever get our order correct. But the food is good, so we'll probably order again and we will wonder what part of our order will be...

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• WARNING *

New location. Staff mostly friendly. Food was okay, but wasn’t hot and fresh even at start of lunch time service. Have eaten at Panda Express locations in many other cities, seems similar problems occur post opening week. Hot Food not served, employees get lazy about cleanliness and checkout takes too long (food get colder).

The manager and owners need to retrain each member daily in keeping their hands clean, change gloves often, and never let any kitchen (especially those handling food) personnel mop floors, clean tables or clean restrooms. Saw one kitchen cook, mopping floors going back and forth to kitchen area handling food never wash hands and change gloves.

Managers must check the warming service area where food is kept in front of customers, apparently they are not maintaining heat and should not have A/C pointed directly on food...