Burger King — Restaurant in Mount Juliet

My husband came through the drive thru last Friday afternoon. He ordered my whopper with no cheese or onion. He ordered himself a whopper with cheese and fries. He did not get a receipt. He got home with his whopper and fries but not my whopper. I called to speak to the manager. A man with an unintelligible name answered and said he was the manager. I told him I needed my whopper brought to me. We live in Lascassas so driving back there was not an option. Especially in light of the fact they made the mistake. This so called manager said we could stop by and get the burger. I told him this isn’t rocket science or heart surgery. He said do I want to come there and work? I said no that I went to college to get an education so I didn’t have to work with stupid. He then said to me I was stupid. He hung up on me. I called back and told him that I didn’t appreciate him calling me stupid. He said I called him stupid which I did not do. I asked for the district manager’s name. He said he was the district manager. Yeah right. I contacted the corporate headquarters. I was told in writing I could get a voucher for a hamburger worth $5.00 if I responded. Well no thanks. I explained my dissatisfaction with the food, no receipt and the extraordinary rude manager. I gave my phone numbers so I could be called. No response no call. No surprise. If the “manager” had only given me a sincere apology and arranged for us to stop by for a replacement at a later date, all would be well. Instead I got no such offer and a rude, smart mouthed “manager.” He is stupid. If he wasn’t he’d know how to handle an unhappy customer. Corporate hasn’t called and I’m certain they won’t. Doing business like this will eventually bring Burger King’s closure. As for me - good...

Placed mobile order, stated would be ready in 3 minutes. Got to drive through only. I was the only vehicle in the parking lot. Waited over 5 minutes to be acknowledged. Gave mobile order number and name. Had to repeat myself several times. Finally, they seemed to find it and asked to pull around.

Pulled around, no one came to the window until my food was ready. Which was another 10 minutes. Very odd to sit in a drive-through while they look at you, and don't even say hey it's going to be a few minutes.

While I understood my order was later in the night, I don't understand why it took so long. Then the fries were cold, the cheesy tots were soggy and cold, and cookies were very stale. Of the 2 sandwiches, one was perfect, which was nice. The other one, though the patty, was hard and seemed old.

This location has been hit or miss lately, more on the miss side. I know across the board restraunts are struggling with getting good help, but I don't understand why they are accepting their staff providing subpar service and poor quality food. They really need to hold staffing accountable. Maybe go back to the secret shopper program to see what the customers are...

Extremely disappointed in today's lunch at Burger King in Mt. Juliet, TN. First, the restaurant was empty. No one eating, empty counters, and only three machines on which to place our orders. After paying over,$25 for 2 original chicken sandwiches, fries, onion rings, and 2 drinks, we waited. And waited. I finally peeked my head over the counter and turned right and asked if anyone was there. A nice young kid came out. I asked him for cups, which he did give me. We went to fill up the cups, and it was filthy there. Old used cups, soda everywhere, and empty bins for drink lids, straws, napkins, and ketsup. The kid then came out with our tray, and we went to a booth. There was not a sign of life except for another staff member who went outside to smoke. We felt like we were in quarantine without a bit of human interaction, no "hello", not a "thank you for coming in", and not a "see you again." It was the weirdest visit to what is usually a treat out to go and enjoy a decent meal at BK. Under these circumstances today, we won't be returning. This place...