Memo's Mexican Kitchen — Restaurant in Mount Juliet

I've never been to this establishment. However, they were put on blast by this woman claiming they denied her "service dog" access.

Shá, the woman claiming discrimination, story is a little effy to me since she's changed her story on Facebook a couple of times since the original post. First stating she didn't have to answer the question, to then she knows the question but they asked her about her disability (which none of the videos show them asking about her disability)

What we do know is in all 3 videos posted on Facebook everyone asked her the legal question from the ADA what service does the dog provide. That's another way of asking what tasks the dog has been trained to preform. She refused to answer (red flag #1.)

The dog had a scam site ESA Emotional Support Animal (not service dog) ID card. Since ESA's aren't covered by the ADA & not allowed in public spaces (red flag #2)

The dog is also a year old according to Shá's Facebook post. Most service dogs don't start training until 6months to a year old. Training can take up to 1-2 years depending on the disability (red flag #3)

With that said, I'm giving this restaurant 5 stars because the videos recorded by Shá, the woman with the fake service dog, show the woman with purple hair at the desk knew the ADA laws & asked the 2 questions allowed to see if the dog was a legit trained service dog or a fake.

Again those questions are Is that a service dog What tasks has it been trained to preform or alternative wording what service does it provide.

So kudos to this place for knowing the law & standing their ground not allowing a fake service dog in the establishment.

Those with real service dogs commend you since fake service dogs make it harder for those with real service dogs.

I can't tell you how many times I've had to educate establishments who ask me to show them my service dogs ID card that ID cards & online registries are fakes & scams. Not only that but those who have these ID's or registry documents are usually fake service dogs who don't know the ADA.

What Shá is doing only hurts those with real...

I've been to Memo's three times now, and it seems that the quality of food and service keeps declining.

The first time was excellent. Quick service, some of the best fajitas I've had in Nashville, met the owner, and had a few of their tasty cocktails. Was excited to have a place like this in our neighborhood.

Second time, still good service, but the recommended special tasted like a greasy quesadilla with pan drippings as a sauce. Blame it on me though, I didn't know what I was ordering and wanted to have a little fun.

Recently, I placed a to-go order of chicken fajitas through their new website. I was given a time of 6:20p, I got there a bit early, and waited. I mentioned that I was early and I didn't mind waiting, but was reassured by the hostess that it would be out soon. After 15 minutes, she asked if my name was "mark", which would be forgiven but she had also kept promising me that my order was being made. So, was she checking for a wrong order, or was she just saying times? Regardless, it was busy and I understand that I was early. I walked out with my food at 6:21p.

I made it home and started to unwrap my food. The value of the side of cheese dip for almost $4 was ridiculous. But the most disappointing were the fajitas. The chicken was overcooked and springy, and it was not the same quality as the first time. There are restaurants that have good to-go, so I'm remaining critical of their packaging and quality. Overall disappointed for a $27 meal.

One last concern is the hostess. If you're going to wear a mask, at least put it over your nose. There's no point if you're wearing a chin covering. Especially from the person that seats everyone that comes in your building. It's stressful to see when you first walk in, as you don't want to get close enough to put your name on the waiting list.

We don't like giving up on places, but will wait a bit until trying...

Visiting town with my brother, and he and his wife said I had to try Memo's in Mount Juliet. The owner, Katie, met us at the door and was very warm, and I was met with an atmosphere that was very comfortable and neutral, until I saw the amazing murals in the back hallway. You can't see them from the main dining area, but make sure you see the two incredible pieces on the back walls.

A note on the menu: The front of the menu has items which are traditional from the cook, Guillermo's (goes my Memo) upbringings, while the back of the menu are more Tex-Mex household favorites. While all the food is great, shop from the front of the menu to feel Memo's family history hit your palate.

We started off with the Chorizo con Queso and their chips and salsa, and the queso was hot, flavorful, and the flour tortillas were pan-toasted nicely and also served hot. For my main I chose the Enmoladas at Katie's recommendation, and found the mole sauce to be deep, rich, and vibrant, but not so much it overpowers the rest of the dish. You get three tacos, which is a nice helping and strays from the football-sized burrito you can sometimes get at a Mexican restaurant. When these Enmoladas hit the tongue, I danced in my seat. I'd eat them again. I'd eat them right now. I'd eat them twice on Sundays and my bathroom scale would scream at me for it. We topped off our night sharing a fried ice cream, which was just delightful and a perfect end to a delicious meal.

The best part, though? The love you feel from Memo and Katie from the whole experience. They care about taking care of people through their food and service. They tell a story, they take you on a journey, they bring you into their homes from when they were kids and pull up a chair for you at the table. Go experience it, don't fret when it's different from other Mexican food experiences. It's supposed to be, and...