Chick-fil-A — Restaurant in Mount Laurel Township

TERRIBLE SERVICE! When I walked in there were at least 12 people behind the counter laughing, joking, talking, texting........no one acknowledged me! After about 4 minutes a woman finally said NEXT! I began ordering, 4 minis, she said 4 minis come in each box. Duhhhhhh I KNOW that, obvi I want 4 ORDERS of them. She wanted to argue about it. Then WITHOUT ASKING IF I WANTED ANYTHING ELSE, she tried to total it, I stopped her with “I’m not done!” I asked for 3 potato hash browns and a fruit salad, she then asks WHAT SIZE? I said the one which normally goes with the minis. She said “that’s with the meal, what size?” Now she KNEW full well what I wanted but she was just being difficult! I said AGAIN “ the one you normally get with the minis!” She then said rudely “I’m just trying to do your order and you have to tell me what you want!” WHY WAS THIS SO DIFFICULT??? I said FINE, small and small. NOW, and iced tea, unsweetened with lemon. She have trouble understanding THAT too! I finally told her she was rude and she then WALKED AWAY, another woman finished the order. First one then proceeded to gather with other coworkers who seemed to have nothing to do, talking rudely about me. It took FIVE MINUTES to get my order, meanwhile 2 more customers stood behind me waiting and waiting. While the 12 people continued laughing, joking, talking (about me!) And texting. NO ONE IN CHARGE TRIED TO HELP. FINALLY an overweight woman walked over an plopped my order in front of me without a word. I said “where’s my tea?” She silently walked over one, plopped that down. I turned to leave and she sarcastically shouted “Have a nice day” while the non working coworkers laughed! I couldn’t help,it, I gave them the finger! When I reported it to the corporate phone number, “Neish” was just as unprofessional as the people in the store, sighing as if I was bothering her, laughing when I asked for an apology and a gift card. NEVER...

I was in a week or two ago with a friend and apparently they do delivery because a driver came in while I was in line and walked up to the counter and showed them their phone then went and sat down. I then ordered my food and found a seat. My food was ready first (before the driver) and the employee came out and brought me my order to the table I was sitting at. Then the employee approached the driver and pointed to the other end of the counter and told the driver that they would have to STAND and wait for their food over there. The driver was sitting in a seat literally right across from where the opening is to go behind the counter. The driver seemed to be in generally a good mood until the employee told the driver that. The driver stuck up for himself and told the employee he refused to stand and wait for the food and that they can bring it to him where he is sitting. Which I completely agree with!! The employee gave the driver and big "ok f*ck you then" look and walked away. When the food was ready, a different employee walked the food right over to the driver, who at that point got up and opened their delivery bag ready to receive the food and leave.

I am honestly very offended that Chikfila, that prides itself on great customer service and the "my pleasure" movement, treated this delivery driver like this. The delivery driver is using their own car, their own gas, their own bags, and their time to deliver food FOR YOU to add to your profit and you treat them differently then a paying customer? Telling the driver to "stand here please, we are not bringing the food to you" is unacceptable. I can understand if the driver was sitting in their car outside or really far away from the counter but he was right there!

I am not returning to this Chikfila again because they treat the delivery drivers like pieces of sh*t. I will go to the one next to the Moorestown...

Gotta say that the drive thru is positively ridiculous. Pull up to a human to give your order...not in front of a menu where I could see choices, btw. Starts with asking for a name. Now, maybe no big deal, but, really? Then he runs your credit card. Pull up a bit, another human asks your name again to give you the receipt. Pull around a little further and there are 2 lines of cars sitting waiting for the food to be carried out to their car. My most recent visit, I was third car in line, waiting for only 2 spicy chicken sandwiches. There are employees running in and out of the door with bags and drinks, not sure who gets what. Heres why they want a name. However, they still go car to car looking to pair people with their food. So, 3rd in line. Sandwiches in car...BUT the car in the front of the line is still waiting. I view employees bring bags to them 3, yes 3 times, and it was always the wrong order. Fast forward 5 minutes. Sandwiches are getting cold, my car isn't loving sitting idling, ( bad for the environment btw) I ask an employee if maybe they can ask the person who can't get their order to pull ahead, you know, like McDonald's does. Finally, my receipt read 6:23pm. I was on my way at 6:37pm. Maybe some folks like this method. But. Way I see it. If you came through the drive thru, you may be in a hurry. Next time, no matter how rushed I am, I will park and go in. So, foods good, but the drive thru...