T-Mobile — Local services in Mount Laurel Township

HORRIBLE HORRIBLE HORRIBLE PLACE.... My husband had the note 7 and it was recalled, so he took it to that store and the girl that "so called" helped him was BEYOND rude and ghetto, yes I said ghetto b/c she was that, and she used the word "ratchet" a few times when she was dealing with our issue.. She returned his phone without saying anything to us (and we never signed ANYTHING)..We went into the store thinking he was going to get another phone due to the recall on the note 7, nope didn't work that way. The sales associate made it seem as though my husband was going to walk out with a replaceable phone (When the recall came out sprint CEO said for all sprint note 7 carriers please return the phone to a sprint store and you will recieve a phone to replace the note 7 until Samsung fixes the issue) he did not say we had to pay for return fees, activation fee for the replacement phone, pay off the lease for the note 7, start a new lease for the loner etc... YES she did say he had to pay ALL of those. My husband got so upset that we walked out... On our way home my husband called sprint customer service and they told us that the lady from the store that returned his note 7 labeled it as water damaged... WATER DAMAGED!!! Are you serious??? How can a phone that is WATER PROOF be returned as water damaged?? That was the question that was tossed around sprint customer service because they couldn't believe that a sprint sales associate returned a phone that was water proof and labeled it as water damaged when clearly my husband returned it to the store b/c of the recall... This store was useless, the DM for this store will be getting a call from us and if they can't help I do have the direct line for the corporate office and I will contact the CEO... Do NOT got...

Items in here, are over priced. The sales people are nice, that's how they get you. They push accessories, you most likely don't need, because that's how they make their commission. Return policy, is not good. They give you 14 days to return. On the 15th day, you would not be able to return the item, in the store. When I was buying my phone, my sales rep. reassured me, if I had any issues, he would take care of me. From the time I brought the phone and accessories, I was complaining about the phone and the $50.00 screen protector, which never allowed the touch screen to work. He convinced me, to give it more chances. The screen protector, eventually popped off, and wouldn't go back on. When I brought it back to him, he stated, this been happening to other phones. I could not get my money back, nor get a replacement, in the store, because my 14 days was up. The other main issue, was the way the phone would operate. He stated, me my signal from the tower, in my area, was not strong (this wasn't told to me, before I brought the phone, even when I inquired). Well, his promise, of taking care of me, was a lie. I had to go back and forth with him. I'm 9 months with my phone. Never used the screen protector again (that's $50.00 wasted). Still going back and forth with sprint, about the lack of service (but they make sure, they get my money). So maybe, it would be better to buy you phone and accessories from Best Buy or Target. I think you would get better, after...

I received the WORST customer service today from the Sprint store in Mount Laurel, NJ (in Centerton Square). I was told someone would be right with me and was ignored for over an hour. When someone finally did get to me, the employee seemed agitated and uninterested in helping me. I went to the store for an upgrade. When looking up my phone, the employee stated I was eligible for an upgrade but I needed the account holder present for me to make my upgrade. This has NEVER been the case. For years, I lived 20+ hours away from my father (the account holder) and was always able to get an upgrade or a new phone. The employee was very rude to me about this apparently new policy. Also, if this is a new policy, someone could have told me about it as soon as I entered the store! I can't believe I waited over an hour to be treated with such disrespect and I STILL don't have my upgrade.

I wouldn't recommend the Sprint store in Mount Laurel, NJ to ANYONE. Sprint, if you want to keep your customers, I suggest you started hiring competent individuals who want to serve their customers in a...