Ben & Jerry’s — Restaurant in Mount Pleasant

You guys really need to keep your hours updated on Google…. I drove out to your location after checking your Google business profile to see if you were open and it stated that you closed at 11PM last night. (**As of today, the Fri-Sun Google Business hours have been updated to 9PM. So I can see that this update occurred shortly after this issue).

I got to shop at 10:15PM and went up to the door with the lights on and 3 or so staff members inside. When I got to the front, the door was locked and everyone was beginning clean up and I was given the nod that you were closed. There was even a table of individuals sitting outside who were recently served. This was on a Labor Day holiday weekend. There is no reason that a franchise the size of Ben and Jerry’s doesn’t have the capability of keeping their Google Business profile updated in 2025. I’m sure this lack of managing the online store hours has led to many unnecessary trips for the local residents of Mt. Pleasant.

I’d understand shutting down and cleaning up the night 20 or so minutes before the listed close time, but 45 minutes. This is an easy fix and something that should be managed by the shop manager daily, if times are changing...

Edit

The Owner of this franchise is an owner who cares about his business and his customers. After my lackluster experience, he reached out to me and we had a great interaction. It's not often that owners of franchises will take the time to handle unpleasant experiences. I will definitely give them another chance when I'm back in town. Review was updated to reflect the level of customer service and professionalism.

Terrible. Place was empty and clean. Worker was nice. Ordered a hot fudge sundae for $10 and what I got was less than 2 scoops of ice cream- seriously- look at the photo. Whoever owns this franchise should be ashamed. Definitely won't last long charging $10 for a half a cup of ice cream.

You have to do better if you're an owner of a business....

⭐️⭐️ (2 stars)

I recently visited the Ben & Jerry's location and was quite disappointed with the overall experience. The staff were dressed in street clothes, and one employee wore extremely short shorts that were not appropriate for a food service environment. Additionally, I noticed hair falling into their faces, which raised concerns about hygiene.

This experience left me wondering about the standards being upheld at this location. I hope this feedback helps improve the situation for...