QDOBA Mexican Eats — Restaurant in Mount Pleasant

I really never write reviews like this, but I’ve never encountered such nasty workers- this is coming from someone who’s worked in the service industry and retail for almost 10 years.

Friend and I went to grab food at the Durand location at around 9:30. Both Google and Google Maps said it was open until 10. Get to the door, locked. Okay. Before driving all the way to this location, my friend called this Qdoba to make sure they’d be open until their stated closing time (10 PM).

The worker confirmed they’d be open until 10 and hung up. My friend noted that she really wasn’t friendly at all. So these workers definitely knew that there would be at least one more customer that evening.

We drive to this location, I go to open the door, and it’s locked. Immediately, the two girls inside (pictured), began to talk about my friend and I trying to open the door (extremely obvious with their body language) and laughing loudly while looking directly at us. Laughing at me for trying to open the door at 9:52 (yes, I checked the time).

Absolutely insane. We sat there for a bit trying to figure out where else to stop for food now that it was 10 PM and almost everywhere else would probably be closed- we wasted time coming to a location that specifically confirmed they’d be open until then.

As we’re doing this, a man walks up to the door and pulls on it, finds it to be locked and gets upset. He literally calls out- “it’s not 10 yet!”. The girls laugh at him and do everything physically short of shooing him away with their hands. Laughing loudly like children.

I understand that workers, especially in the food industry, are usually paid comedically low for the amount of work they have to do and type of people they deal with on a daily basis, but this was so extreme. Laughing in customer’s faces because you closed the restaurant early? And then laughing even harder and getting sassy when the customer is clearly annoyed, because you aren’t supposed to be closed yet?

Never once in my life have I said that I will be contacting corporate. But this is an instance that 100% warrants it. If there was a reason for closing early- low food, etc, it should have been relayed to us on the phone that technically their hours are until 10, but that we may not have a wide selection of food to choose from, etc. Communication. These workers do not deserve their jobs here, and I HIGHLY doubt this is the behavior that Qdoba wants their employees to be representing them with. This was my first visit at this location (usually go to Durand), and it will absolutely be my last unless I have literally no other choice,...

This is the worst Qudoba location I have ever been to. There’s this one staff member here that is, quite frankly, the rudest person I have ever met. Honestly I’m not surprised that there’s already multiple reviews on her.

I get it, everyone has their bad days, that’s why I didn’t write a review on this place for my first visit to this location. I wanted to give the staff a second chance. This is now my second time eating at this Qudoba and everything was exactly the same as my first time here. I guess this place is just as bad as it seems.

There were barely any clean tables to sit at, the trash was filled to the brim, and overall the staff here have absolutely no sense of respect. Especially this one girl that I have a picture of. Like I said, I’m not surprised that this Qudoba has a bunch of reviews that are specifically about her and her job performance.

She is disrespectful, arrogant, and has a disgusting personality. I honestly don’t know why Qudoba even hired her in the first place. When she serves people, she is extremely passive aggressive. She will look at you as if you are nothing and will slam your burrito/bowl on the countertop because of how impatient she is. She’ll roll her eyes at you, talk to you with attitude, and make you feel unwelcome. I’m sorry that some people take a bit longer to decide what kind of things they want in the burrito/bowl…??? I’m sorry that it’s your job to make people food…???? Seriously if you don’t like where you work, then don’t work there. She should be fired, or at least suspended from work until she knows how to treat customers properly.

The only good thing about this Qudoba location is that they’ve got good food portions and their food does taste pretty fresh. Other than those things, though, I don’t have anything else “nice” to say about this Qudoba.

Seriously do...

Stopped in for dinner around 6 pm. Very quiet looking from outside, as if closed. Was actually open so we went in and young girl with red dyed hair barely looked at us. Green haired young guy eventually joined her from back. She said they were out of all chicken, we said we were still interested in ordering so ordered 3 rice bowls for dine in. As we took our food to empty tables, noticed the garbage on floor and visibly dirty tables and seats. I kindly asked the green-haired guy if he could clean off a table for us. He asked if I wanted it with a wet cloth….. I said yes, please. Came out with a very dirty brown looking cloth and wiped off the table I asked for. Wasn’t friendly, left water on the table and food on the seats. I felt like I already asked for the sun and moon so I brushed seats off myself with a napkin for my family of 4. Disappointed with the customer service and cleanliness, along with the fact they weren’t going to prepare any more chicken, even though sign said ‘Open til 10pm’ Customers behind us left due...