We tried to eat at this restaurant on recommendation of a local. We sat down and received menus. We sat with the menus on the table (closed) and ready to order for 20 min. In that time, we saw the staff prepare and send out at least 2 takeout orders. We also saw someone from one table to up to the staff and ask where there food is (clearly they were waiting a long time). We heard patrons complaining that the kitchen was preparing take out orders faster than the in house orders. We watched another table get up and leave. We decided to do the same. At that point, a server finally came over to our table but I had lost all faith in their service and didn't want to waste one of my only 3 nights in shasta sitting inside an outdated, frankly quite poorly kept, restaurant. The owners need to :hire more staff for the dinner rush, update the decor (get new chairs, My goodness! The seats are disgusting, dirty, and so compact you don't even notice they were once padded!), and keep the bathroom cleaner. I can't comment on the quality of the food - perhaps it is amazing, but I consider customer service to be just as important as...
Read moreWhen I walked in, three tables were being eaten at and finishing up. There were two of us who walked in around the same time, and then a third, all single women. I was put in a corner and ignored until the very loud server could get to me because of so many to-go orders. They seem to only cook in order of who orders first, including the To Go orders. I waited for my food for over 45 minutes. I could have cooked my own food at my apartment and eaten it before my food finally came out at almost 7:30, after I walked in at 6:20 pm. I wanted a nice experience while staying here another couple of nights. It was anything but nice. I was told that I was in a long line of people who ordered on the phone to pick up. I will never go there again. If they deem To Go orders more than the people they are serving in-house, they do not deserve to have in-house guests. The food was promised to be worth the wait. I have eaten many years and places of Thai food. It was good, but I wouldn't say it's the best I have ever had. It was not that flavorful. I had to add soy sauce. To Go...
Read moreThis place is a real big nightmare and I wouldn't even recommend it to my enemy. The greeting when we entered the location was very nonchalant. All the tables, that did not have people sitting at them were dirty. Once seated, the order had to wait for the little Asian lady in the back to come out and their goes 15 minutes. I ordered the Seafood Combo with garlic/black pepper. I order it Mild, and I can tell you these people do not know what mild is. That monstrosity of a meal had so much black pepper in it, that it appeared as if someone took half a pepper shaker of pepper and poured the entire jar into my meal. It was not edible by anyone at my table. The Thai Ice Tea is overrated and the glass they put it in is So skinny, it is not worth $3.50, not like $1.50. Sodas are not refillable, because when you ask for a refill, they have an attitude. My companions enjoyed the fried shrimp and the spring rolls, but my entire visit was a disastrously waste of my time and especially my money, because it is overpriced. Good luck on your venture, mine was a...
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