Donatos Pizza — Restaurant in Mount Vernon

Got to be one of the worst donatos as far as service goes. My last three orders all carry out were not a good experience. First of the three orders I show up well past the time it was supposed to be ready and they told me it was going to be 10 or 15 more minutes. That time was not a problem I waited but it was just the first of three visits. Time after that ordered online and I don't know how but they completely messed the order up. Ordered a hot chicken pizza with extra sauce and pickles and when I get home half the pizza had chicken half the pizza had pickles I don't know how you screw that up that bad. This last time ordered online again didn't want to change anything just ordered a basic hot chicken pizza. Pull up to the drive-thru 5 minutes after promised ready time. Sat at the drive-thru for over 10 minutes and nobody came to the window. Could not back up or leave because there was a car behind me. Once they did come to the window and I express that I'd been sitting there for over 10 minutes I got nothing but attitude. Complaining that they were busy in the lobby and other customers were in there. Now mind you I got no attention at all at the drive-thru just sat there at an empty window. If they were indeed busy somebody could have leased walked up and said just a few minutes. And even if they were busy was not the big deal It was the attitude I got when I express my dissatisfaction of sitting there for so long. A simple sorry about that sir we were real busy would have been fine. But no I got...

Great, been there one time and it was very good. Not much business, which I really do not understand. They have good pizza, great location, plenty of parking easy in & out, it's clean with plenty of space inside for pizza parties and timing the was reasonable for fresh made. While I was there they had quite a few carry outs, plus they deliver, so maybe that is why no one was dining inside the store. I love that they have outside eating as well but haven't seen that being utilized as it is right on a main street in town, lots of traffic at a pretty fairly constant stream. Who wants exhaust fumes with their meal? Of course we are pretty much a smallish farming town with ten pizza stores (that I can think of off the top of my head) to its name. Competition for pizza is pretty stiff. I liked that the menu was big enough to make me really have to sit and think about what I wanted. The pricing is good, too, as I'm fairly frugal. I've no aversions to getting up and leaving if the cost is out of my comfort zone. It's a thin crust pizza store, so you don't get full of the bready crust. Thin crust is usually pretty easy to burn as you're baking the other ingredients. My partner and I got personal size pizzas and they were both done to absolute perfection. Nothing undercooked nor burnt. The service was good at the counter, at no time was I left just standing there. Although not effusive, I got smiles and total cooperation. There was no table side service, but...

I ordered a chicken capree salad , like always there service is awful and while everyone else at my table go there pizza I waited 10 mins for the salad , and they didn't even know I ordered it. On there it says fresh salad it was nothing but not fresh the cheese was frozen in the lettuce was awful it was disgusting and when I tried a piece of pizza I was disappointed as always and how much grease in nasty it was awful , the fresh salad it was nothing but not fresh the cheese was frozen and the lettuce was awful it was disgusting and when I tried There pizza I was disappointed as always at how much grease The pizza smells like a horse shoe and a barn mix together I do not recommend this because their salad it's not fresh it is cold it is stuck in refrigerator for like three days and the cheese was frozen and the lettuce was going bad it was just so awful and the pizza just sucks I rather go to Papa John's , And also the salad didn't have chicken on it maybe it was a sign not to eat there fake looking...