Subway — Restaurant in Mount Vernon

I thought it was going to be just another day. I thought I was going to order just another sandwich. Looking back on that fateful afternoon when I stepped into that Subway, there was no way I could have known what would unfold there. My life was changed forever. I hadn't been to a Subway in awhile. So, I approached the sandwich wizard that was on duty for the day. I wasn't sure what to order. So, I quickly and meticulously relayed to this sorcerer of subs a whole bunch of sandwiches I'd eaten before--at other, lesser establishments--and described what I liked about them. I was concerned I had gotten too weird, but he listened to me and he handled my absurdly long, unnecessary tale with all the dignity and class of a Croque Madame hot off the grill. He suggested a menu item that seemed acceptable to me and I immediately requested that it be made forthwith and that it be absolutely slathered with mayonnaise. The strange being I had been speaking with for the last 2 minutes appeared to be possessed--in a good way--for he was truly in his element. I had heard tale that there still existed food magicians descended from the great po' boy priests of legend. I had no doubt that this patchy-bearded youth before me was one such descendant. He worked his ancient deli knowledge as he conjured forth magical, unseen hands to aid him in his ardent quest to create the perfect sandwich. At last he had finished his utterly focused and feverish work. He turned to me and asked if I wanted it toasted. I look back aghast! How could I ask him to put his masterpiece?! Then, he slowly started to rise up into the air his arms outstretched, still maintaining a firm but delicate hold on his labor of love that was to be my lunch. His eyes began to glow with a bright and terrible light and he was speaking in a language not meant for the tongues of men. He spoke and his voice filled the entire store. I could feel his voice filling my head as well, but when he spoke to me directly through my mind it was in a language I could understand. He devined unto me that if I toasted my sub it would be "soooo good, dude!" Not wanting to anger the sandwich shaman I acquiesced and declared that his lovely creation should be toasted according to his specifications. I'll spare you the juicy details of how I sensually ingested my sandwich. The important part is that it was divine and that I haven't been able to think about anything else since I tasted heaven that...

Horrible customer service. I ordered a regular menu item -6" breakfast sub with ham egg and cheese. Standard item. She overcharged me by ringing it up as a regular 6" ham sub and added .75 for the egg. I pointed out that it's just a ham egg and cheese sub for $5.99 but she said she didn't "have a button for it". I didn't request a refund for .75 egg that should've been included, but asked if maybe they could figure out where that button is for next time. I came in a week later and this time, I ordered the same ham/egg/cheese breakfast sub but as a combo for$4.99. she charged me $9.00!! I pointed out that it's only $4.99 and she said that she didn't have a button for it. She said there was nothing she could do about it and that she has already given me a discount. She had rung up my 6-in breakfast sandwich as a footlong and then discounted it to drop the price down to $9 and said that there was nothing more that she can do. I offered to give her $4.99 plus tax in cash and she could just set it aside and get help from her manager to figure out how to ring this in. She said she couldn't do that. I asked her what I was supposed to do at this point. She said I could either pay the $9 which already includes a discount or I can leave without my sandwich. Obviously, I left without my sandwich but that's ridiculous! I'm not creating some weird crazy menu item. It's a standard item with a picture on the board with a price listed on the board. Even if there is not a button for it, which there should be, she still should be able to collect a little over $5 from me and let me have...

Every six months or so I get a sub. I like the tuna or meatballs on Italian bread. Sandwich was just what I wanted. I got the hot Italian. Service is not as friendly as it used to be, but it's been a long time since I've been in subway.

Glad they put on gloves because the employee that helped me had been scratching his head as he walked toward me to help me. He was not very outgoing and was extremely soft spoken. Not the best impression. I'll have to think about whether I'll pick that shop again. I used to enjoy bantering with the owners a pair of cousins. Don't know if they still own it or not. Just know miss how fun it used to be...