Papa Johns Pizza — Restaurant in Mount Washington

We used to order from this Papa John's all the time because we live close by. they have messed up our orders multiple times, and we overlooked it because Papa John's is our favorite large pizza chain. The last time that I got pizza from this specific location there was hair on my pizza which I picked off and continued to eat because I was pregnant and hungry. Not only was there hair on my pizza, but the order itself was incorrect. We called the manager, and they credited us for two more pizzas to correct the problem. When we called back about a week later to get our pizzas, we asked for carryout. when we went to pick up our pizzas, the young guy at the front who was supposed to help my fiance out, made direct eye contact and then looked away as if it was not his responsibility to take care of the customer. when my fiance told them that we had an order to pick up for carryout, they told us that they accidentally sent it out for delivery even though we specifically asked for carryout on the phone. We wasted our gas and our time during a pandemic and had to return home to get our pizzas from the delivery driver. On the way home, the manager of the store called me, and did not give his name. He told me that someone went in the store to pick up my pizzaand I informed him it was my fiance. He told me that he was sorry but he made it for delivery instead. He told me he would have the delivery guy put it on a table outside. we have lots of animals at our home so that would be completely unsanitary. I let him know that someone else would would grab the pizza from the delivery guy. The manager then continue to ask me what my form of payment was. I let him know that it was supposed to be credited, and he said "oh my bad. I'll let the delivery guy know that it's credited and to put it on a table outside." I told him again that someone would be home to grab the pizza from the delivery driver and he said "I will let him know." we got home, and the pizza was here. It was hot, and my fiance's Pizza look just fine. Unfortunately, my pizza which was the one that was covered in hair last time was incorrectly made once again. There was barbecue sauce literally falling off of the pizza as I picked it up out of the box, when we specifically asked for very light sauce. I decided not to eat more than two slices of the pizza, even though I am eating for two. I'm extremely disappointed in the service that we have received over the last few orders that we have made. Let it be known that we always tip at least 20% but we did not tip tonight.I would have gladly tipped the store if we would have gotten our order as we were supposed to. Instead the delivery driver wasted his gas and his time and did not receive a tip as we were not even home to tip him. needless to say, this will be the last time that we order from this location. The Fern Creek location is 10 times better. I feel sorry for the delivery driver that brought our pizza to our home tonight. I saw him driving away as we were about to pull into the house and I know that he was young and could have probably used the money to pay for his car insurance or cell phone. SMH. Sorry kid. I would have given you a ten spot if I would have been here when...

ZACH1 Took my order over the phone and very easy to understand over the phone compared to some that talk real fast and or mumble. Everyone at this Mt.Washington location has always been polite and helpful. ZACH1 told me he would watch over my 2 pizzas and make sure they were cooked a little extra , like I had asked for. I was told they would be ready in 25 minutes and when I got there in 27 minutes they were ready and waiting. Both pizzas looked great and cooked just right ! I would highly recommend this location and only able to base this on carry out / pickup. I did see some less then happy reviews on their delivery service but there you have so many variables....but I can say the staff makes great pizza and other dishes so please...give them a try. GIVE GOOD DISCOUNT TO VETERANS , POLICE , FIREMEN , FIRST RESPONDERS ETC. You do need to show proper I.D.

Thanks and keep up the good work. Tom...

This is the last time I will be ordering pizza from papa johns. I pay extra for extra cheese and NEVER do they put it on there. You can see the crust and sauce in the middle of the pizza, not to mention its all crust, toppings don't even come close to the edge of the pizza. Over and over again I have ordered extra cheese only to have a majority crust pizza. I understand portion control and food costs. I also understand that it is supposed to be measured. But this is ridiculous and sad. What is the point in paying for extra cheese when you get regular? I took pictures of it to back what...