1930 by Atria's — Restaurant in Mt. Lebanon

I have been a loyal patron of this Atria’s location for nearly 20 years, frequently celebrating Christmas, birthdays, and other special occasions here. It has always been a favorite of ours, and I’ve often recommended it to friends visiting the area. Unfortunately, my recent experience has made me reconsider that loyalty.

When I called to make a reservation for 10 people for our annual Christmas gathering (two and a half weeks in advance), I was surprised to learn that a $100 non-refundable deposit was required for groups of eight or more. While the deposit would be credited to our bill, I have never encountered such a policy, even at more upscale restaurants, and especially not at this location, where I’ve made similar reservations for decades without issue.

I expressed my concerns politely, pointing out that this policy was new to me and sharing that our group doesn’t operate on a single check. I also mentioned that emergencies or last-minute changes occasionally happen, but I have always communicated any changes promptly.

Unfortunately, the manager I spoke with was dismissive, insisting that this policy has "always been in place" (which is untrue) and stating that without the deposit, the reservation would be refused. The conversation was professional on my part, but the manager claimed I was yelling—an outright misrepresentation—and abruptly hung up.

This interaction was not only disrespectful but also disappointing for a long-standing customer. Requiring deposits for reservations may be a growing trend, but implementing such a rigid policy without flexibility risks alienating loyal patrons like myself. Atria’s is located in an affluent neighborhood and has a dedicated customer base, yet this approach feels more like a "money grab" than a thoughtful way to ensure attendance.

Alternatives such as placing a credit card on file for potential charges due to no-shows during a busy holiday season would be far more customer-friendly.

I am saddened to say that after nearly 20 years, I will no longer be bringing my business to this establishment, nor will I recommend it to others. I hope the management reconsiders this policy and its approach to customer interactions, as this is not the standard of service I’ve come to expect...

I've been coming other Atria's in Mt. Lebo since 2002, approximately 4 times a year for dinner, and a handful of other times for cocktails and apps every year. I had my first subpar experience ever. Our waitress, as nice as her demeanor was, was slow to visit and check our table, often avoided eye contact. And while we wanted a nice paced meal, we also didn't want the entire event to take 2 hours and 15 minutes form start to finish, making us late for a function. Our Pot Roast nachos came out cold and flat and like me as a teen stoner microwaved them. They were remade, and were admittedly perfect, but was another 15 minutes. The dinner's pasta, one of my FAVOURITES of Atria's (Chicken Marsala), the penne was undercooked. Not al dente, UNDERCOOKED. It wasn't worth mentnioned by this point with the time crunch. And with how frigid it was in there, it's hard to keep food that arrives luke warm warm enough to enjoy the entire meal. Our waitress seemed flippant to a degree. We weren't offered pepper or cheese. Even getting wine samples or wine was a 7-10 minute affair between visits. I appreciate a busy or short staffed evening having waited tables or bartended from 2001-2012, but the restaurant wasn't particularly slammed, Really wish I would have requested Michelle who is always exceptional and helped us get our nachos re-fired. I didn't recognize much of the staff as usual, and there are a lot of new people it seems. Either way, I've never been disappointed at Atria's until this visit, after over 130 visits to your establishment across 22 years. Reached out to management with these exact comments through their website and through social media five days later still no response it kind of shows where the mismanagement...

My sister picked this place for her wedding dinner. I had a large gift for her in the back of the SUV that I wanted to give her and her hubby. As we rolled up, surprise... it is valet only. Besides the large gift, I also had a 9mm pistol in the center console. I really did not want to wear a suit jacket into the restaurant, so I did not want to carry it in, as I would not be able to conceal it well enough. So I parked the car myself, and right away, the valet attendant started yelling and demanding that I give him the keys or I have to leave. He wouldn't even listen to a word I had to say. The parking lot was half empty, and I had parked at the north end near the appliance store rear driveway. My girlfriend reminded me she had her key fob, so I gave the attendant hers. Right away, he stomps over to the car and moves it closer. Why? This was a half-empty lot. Near the end of dinner, I walked out to the car with my own key to get the large heavy gift out of the back. The attendant gave me strange looks. Sorry, still my property, I could care less about your valet policy. There's many reasons why someone does not want to give their vehicle keys to a random person, and I had two. My suggestion is to expand your parking lot to more spots to eliminate the overhead of a valet attendant. This would be a big cost savings long term. The food here is not that good enough to try to impress people with a valet. Actually, the food wasn't good at all. I have had better cooked steaks at Applebee's. By the time we left, the parking lot still was not full. It just doesn't make sense. Either way, I don't live in Pittsburgh and would never dream of revisiting a restaurant that treats...